Intapp

Technical Support Engineer

Intapp

full-time

Posted on:

Location Type: Hybrid

Location: Belfast • United Kingdom

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Tech Stack

Azure

About the role

  • Manage customer support requests and provide timely and accurate responses
  • Create, prioritize, track, and update customer issues/features in Microsoft Azure DevOps
  • Provide training to first/second-line support staff from customer or partner organizations
  • Participate in ongoing rota to provide cover for our EMEA customers
  • Provide IT systems support for Collaboration and Content staff
  • Create and maintain documentation, including near-real-time updates to the Collaboration and Content Knowledge Base

Requirements

  • Experience providing technical support and solving issues
  • Knowledge of Microsoft 365 technology stack
  • Knowledge of IT systems administration tools and best practices
  • Knowledge of ITIL processes
  • Experience using a Service Desk platform
Benefits
  • Health insurance
  • Flexible time off programs
  • Professional development opportunities supported by a community of experienced professionals
  • Reimbursement for training and continuing education
  • Complimentary lunches
  • Fully stocked kitchens
  • Paid volunteer time off
  • Donation matching program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportIT systems administrationITIL processesMicrosoft Azure DevOpsMicrosoft 365
Soft Skills
customer supporttrainingcommunication