Client Advocacy Manager

Intapp

full-time

Posted on: 1/31/2026

Location Type: Remote

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About the role

Act as the primary advocate for clients during escalated support situations, engaging across all business units and industries to ensure timely resolution and positive outcomes.
Lead client handovers from Implementation to Support, including reviewing support procedures, introducing resources, and coaching clients on leveraging the support portal and community.
Conduct quarterly success reviews for premium support clients, monitor satisfaction, and proactively manage open cases and escalations.
Develop strong, trust-based relationships with client stakeholders to foster long-term partnerships and loyalty.
Utilize analytics to monitor customer health, identify trends, and create actionable plans to improve engagement and satisfaction.
Use AI tools to prepare client summaries, manage escalation workflows, and streamline communication.
Partner with internal teams (Product, Sales, Support, GTM, Training, Implementation) to address complex client challenges and advocate for client needs.

Exceptional written and verbal communication skills with a passion for client success.
Strong facilitation skills to lead internal and external meetings and drive problem-solving.
Analytical mindset with the ability to prioritize and manage multiple issues effectively.
Solid understanding of Intapp’s product suite and its application in client environments.
Business acumen and ability to align client needs with organizational goals.
Active listening skills and curiosity to uncover root causes and client concerns.
Collaborative approach with a commitment to teamwork and shared success.
Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

Benefits

Professional development opportunities supported by a community of experienced professionals.
Reimbursement for training and continuing education to help you stay ahead in your career.
Modern, open offices designed to inspire creativity and collaboration.
Complimentary lunches and fully stocked kitchens.
Comprehensive wellness and flexible time off programs.
Family-formation benefits and support during your family-building journey.
Paid volunteer time off and a donation matching program for the causes you care about.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsAI toolsclient support proceduresescalation workflowsclient summaries

Soft Skills

written communicationverbal communicationfacilitationanalytical mindsetactive listeningcollaborationself-motivatedresults-oriented