Intact

Senior Business Advisor – Operational Excellence

Intact

full-time

Posted on:

Location Type: Hybrid

Location: Montréal • Canada

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Salary

💰 CA$94,200 - CA$115,200 per year

Job Level

Senior

About the role

  • Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance.
  • Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution
  • Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions.
  • Optimize claims management models and ways of working to enhance operational efficiency and service quality.
  • Build relationships and collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework.
  • Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results.
  • Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives.
  • Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation.
  • Promote a continuous improvement culture within the organization.
  • Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.
  • Stay on top of industry trends to propose innovative ideas and solutions

Requirements

  • At least 8 years of experience in consulting, analysis, management, or a comparable role
  • Lean Six Sigma certification (Green Belt or Black Belt) required
  • Experience in the insurance sector; experience in claims is an asset
  • Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders
  • Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset
  • Intermediate-to-advanced proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
  • Process mapping skills (intermediate to advanced); value stream mapping is an asset
  • STEM education (science, technology, engineering, mathematics) preferred
  • Comfortable with ambiguity.
  • Willingness to travel occasionally.
  • No Canadian work experience required however must be eligible to work in Canada.
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process improvementstatistical analysiscost-benefit analysisdata extractiondata structuringprocess mappingvalue stream mappingbusiness acumenclaims managementcontinuous improvement
Soft Skills
communication skillsanalytical skillsattention to detailintellectual curiositycreative problem solvingcollaborationrelationship buildingpresentation skillsadaptabilitysimplifying complex concepts
Certifications
Lean Six Sigma Green BeltLean Six Sigma Black Belt