Intact

Associate, Sales and Customer Service – Part-time

Intact

part-time

Posted on:

Location Type: Hybrid

Location: Laval • Canada

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Salary

💰 CA$47,100 - CA$57,500 per year

About the role

  • Be our customers' trusted partner: understand their needs and guide them to the best auto and home coverages.
  • Deliver a warm, fluid experience: respond quickly by phone and email with clear, helpful messages.
  • Transform exchanges into opportunities: conduct consultative sales calls, present relevant offers and close with value.
  • Build relationships that last: develop a solid network with customers and brokers, based on transparency and proactive follow-up.
  • Boost growth: seize cross-selling opportunities, encourage referrals and maximize renewals.
  • Simplify our customers' lives: manage billing (banking information, payment schedules, reimbursements) with rigor and empathy.
  • Guarantee operational excellence: maintain impeccable records and respect our processes and quality standards.
  • Target and exceed objectives: meet deadlines, improve enrolment rates, increase quality and contribute to premium growth.
  • Drive continuous improvement: propose ideas, support new initiatives and share best practices.
  • Act for a responsible future: put our environmental and sustainable development policy into practice on a daily basis.

Requirements

  • Meet AMF requirements to obtain a property & casualty insurance licence
  • Willing to study and pass the provincial exam
  • Strong communication skills with active listening and empathy
  • Customer-driven and excited to develop advisory skills
  • French proficiency required: you’ll regularly serve a French-speaking clientele
  • Eligible to work in Canada; no Canadian work experience required
  • Comfortable in an inbound call centre with evenings, Saturdays, and occasional statutory holiday
  • Quebec AMF eligibility to join our training program in Quebec, you must meet one of the following: College Diploma, Bachelor’s, or Master’s degree; or Attestation of Collegial Studies in Damage Insurance; or Secondary Diploma plus 3 years of full-time experience in the Canadian job market
Benefits
  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
property & casualty insurance licenceconsultative salesbilling managementpayment schedulesreimbursementsenrolment rates improvementquality standards adherencecross-sellingreferral generationcustomer relationship management
Soft Skills
strong communicationactive listeningempathycustomer-drivenadvisory skills developmentrelationship buildingproactive follow-upoperational excellencecontinuous improvementenvironmental responsibility
Certifications
AMF requirementsproperty & casualty insurance licence