Answer incoming phone calls while delivering exceptional customer service.
Serve as the first telephone point of contact for our customers as part of our AutomériteMC team.
Respond to customer inquiries and make adjustments related to their customer accounts.
Promote self-service by assisting and guiding customers through the various tools available online or via their mobile app.
Send documents or copies of policies to customers.
Address various customer needs such as answering general questions, processing re-enrollments after cancellations, and resolving customer issues.

Requirements

At least 6 months of experience
Demonstrated skills with computer systems and applications on iOS and Android
Experience in a call center environment (an asset)
Self-motivated, energetic, and strong communication skills
Good computer knowledge – Microsoft Office suite and other applications
Bilingual (French and English)
Must answer calls and regularly provide service to English-speaking customers
No prior work experience in Canada required, but must have authorization to work in Canada.

Benefits

Flexible work hours and a hybrid work model
Option to purchase up to 5 additional days off per year
Multiple benefits to support physical and mental well-being, including telemedicine, a wellness account, and more
Share plan & other savings: up to 12% of salary or more (ask how you could earn guaranteed lifetime income)
Our pension offerings provide flexibility and long-term security for our employees beyond their careers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecomputer systemsiOSAndroidMicrosoft Office

Soft Skills

strong communicationself-motivatedenergetic