Intact

Customer Service Representative – Digital Expertise Center, Bilingual

Intact

full-time

Posted on:

Location Type: Office

Location: MontréalCanada

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Salary

💰 CA$43,600 - CA$53,200 per year

Job Level

Tech Stack

About the role

  • Answer incoming phone calls while delivering exceptional customer service.
  • Serve as the first telephone point of contact for our customers as part of our AutomériteMC team.
  • Respond to customer inquiries and make adjustments related to their customer accounts.
  • Promote self-service by assisting and guiding customers through the various tools available online or via their mobile app.
  • Send documents or copies of policies to customers.
  • Address various customer needs such as answering general questions, processing re-enrollments after cancellations, and resolving customer issues.

Requirements

  • At least 6 months of experience
  • Demonstrated skills with computer systems and applications on iOS and Android
  • Experience in a call center environment (an asset)
  • Self-motivated, energetic, and strong communication skills
  • Good computer knowledge – Microsoft Office suite and other applications
  • Bilingual (French and English)
  • Must answer calls and regularly provide service to English-speaking customers
  • No prior work experience in Canada required, but must have authorization to work in Canada.
Benefits
  • Flexible work hours and a hybrid work model
  • Option to purchase up to 5 additional days off per year
  • Multiple benefits to support physical and mental well-being, including telemedicine, a wellness account, and more
  • Share plan & other savings: up to 12% of salary or more (ask how you could earn guaranteed lifetime income)
  • Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecomputer systemsiOSAndroidMicrosoft Office
Soft Skills
strong communicationself-motivatedenergetic