Intact

Customer Service Representative – Auto Claims

Intact

full-time

Posted on:

Location Type: Hybrid

Location: St. John's • Canada

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Salary

💰 CA$43,600 - CA$53,200 per year

About the role

  • Be a subject matter expert on our policies, products, services, and initiatives
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward
  • Accurately and clearly document files to reflect conversations and actions taken on claims
  • Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
  • Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
  • Perform other ad hoc duties as assigned

Requirements

  • Customer service and sales experience preferred
  • Insurance experience is considered an asset
  • Self-motivated, resourceful, and resilient to overcome various situations
  • Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
  • Excellent listening and communication skills with the ability to foster strong working relationships
  • Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays
  • No Canadian work experience required however must be eligible to work in Canada.
Benefits
  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
  • Annual bonus target, with a potential payout of up to double the target: 5%

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesinsurance
Soft skills
problem-solvingempathycommunicationorganizational skillsself-motivatedresourcefulresilientresults-orientedagilitylistening skills