IT Operations Advisor
Nelson
AWSAzureCloudDNSFirewallsITSM
Business Advisor – Operational Excellence
Intact
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Actively lead or participate in process improvement projects, from the initial idea to the implementation and monitoring of solutions
- Optimize claims management models and work methods to improve efficiency and customer service delivery
- Build relationships and collaborate with multiple teams and experts to take stock of the current state and define the future state using a process improvement framework
- Promote change within the company as a factor in achieving our strategic objectives and improving the employee and customer experience
- Use change management and project management techniques to lead or support the implementation of sustainable change
- Lead or actively participate in the collection, research, extraction and organization of data to answer specific business questions
- Perform basic or in-depth statistical analyses and compile results
- Conduct or support cost-benefit analyses
- Propose creative business solutions and formulate viable recommendations
- Transform and effectively communicate complex concepts, both orally and in writing, to a variety of stakeholders, from front-line team members to senior executives
- Support the development of documentation related to process improvement initiatives, including tools, templates, training materials, analyses, etc.
- Train or assist others to adopt a continuous improvement approach and use a process improvement framework.
Requirements
- 3+ years' experience as an advisor, analyst or similar role
- Professional experience in the insurance industry (experience in the claims department is considered an asset)
- Lean Six Sigma certification strongly preferred, will also consider a combination of practical experience or equivalent education
- Practical experience in project management and change management preferred
- STEM (science, technology, engineering, mathematics) background preferred
- Intermediate to advanced experience with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
- Intermediate to advanced process mapping skills; value stream mapping experience an asset
- Analytical skills and strong attention to detail
- Written and verbal communication skills and ability to popularize complex data and concepts for various stakeholders
- Strong presentation skills for a variety of audiences
- Demonstrates a continuous improvement mindset
- Curious by nature and enjoys delving into complex problems and concepts
- Positive attitude and ability to establish and maintain good relations with all stakeholders
- Problem-solving and persuasion skills to overcome resistance to change
- Team player who can provide and receive constructive feedback
- No Canadian work experience required, but must have authorization to work in Canada
- Bilingualism is required (French / English) - Need to interact on a regular basis with colleagues across the country.
Benefits
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementclaims managementstatistical analysiscost-benefit analysisproject managementchange managementprocess mappingvalue stream mappingdata visualizationMicrosoft Office
Soft skills
communication skillspresentation skillsanalytical skillsattention to detailproblem-solvingpersuasion skillsteam playercontinuous improvement mindsetcuriosityrelationship building
Certifications
Lean Six Sigma
