Operations

• Actively lead or participate in process improvement projects, from the initial idea to the implementation and monitoring of solutions
• Optimize claims management models and work methods to improve efficiency and customer service delivery
• Build relationships and collaborate with multiple teams and experts to take stock of the current state and define the future state using a process improvement framework
• Promote change within the company as a factor in achieving our strategic objectives and improving the employee and customer experience
• Use change management and project management techniques to lead or support the implementation of sustainable change
• Lead or actively participate in the collection, research, extraction and organization of data to answer specific business questions
• Perform basic or in-depth statistical analyses and compile results
• Conduct or support cost-benefit analyses
• Propose creative business solutions and formulate viable recommendations
• Transform and effectively communicate complex concepts, both orally and in writing, to a variety of stakeholders, from front-line team members to senior executives
• Support the development of documentation related to process improvement initiatives, including tools, templates, training materials, analyses, etc.
• Train or assist others to adopt a continuous improvement approach and use a process improvement framework.

Business Advisor – Operational Excellence

Operations Manager – Fixed-term Contract

Senior Total Rewards – Operations Specialist

Bus Operations Support Lead

Senior Manager, Energy Systems Operations and Optimization

Manager, Trans Operations & Maintenance – Winter Services