Vice President, Operations
Solen Software Group
IT Operations Advisor
Nelson
contract
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNSFirewallsITSM
About the role
- Guide and mentor the Service Desk team, providing expertise and acting as an escalation point for complex technical issues while remaining hands-on.
- Support and coordinate daily IT support operations, ensuring timely resolution of requests, smooth employee onboarding/offboarding, and adoption of best practices (ITIL).
- Support in the maintenance of core infrastructure, including servers, networks, cloud platforms (Azure/AWS), and identity systems (Active Directory, Single Sign-On, Multi-Factor Authentication).
- Provide guidance and expertise to strengthen the reliability and security of laptops, desktops, and mobile devices through regular updates, monitoring, and endpoint management.
- Partner with the Service Desk and IT teams on projects such as upgrades, cloud migrations, and office technology enhancements, helping apply structured change management to minimize disruption.
- Collaborate with vendors and assist in managing contracts and hardware/software assets throughout their lifecycle.
- Support the implementation and awareness of IT policies related to security, backups, disaster recovery, and compliance.
- Help monitor systems for vulnerabilities, contribute to incident response efforts, and participate in business continuity planning.
- Analyze service performance data, sharing insights and recommendations to help identify trends and drive continuous improvement.
- Partner with the VP, People & Employee Experience to help build a modern, employee-focused IT Operations function.
Requirements
- Post-secondary education in Information Technology, Computer Science, or related field; or equivalent hands-on experience.
- 5+ years of progressive IT operations experience with a strong focus on networking and infrastructure.
- Proven ability to configure, administer, and troubleshoot:
- - Networks (LAN/WAN, VPN, wireless, firewalls, DNS/DHCP)
- - Servers and virtualization platforms
- - Cloud environments (Azure, AWS, or equivalent)
- - Identity and access management (Active Directory, SSO/MFA)
- Demonstrated mentorship experience with small IT teams.
- Strong knowledge of ITSM frameworks and practices (ITIL certification preferred).
- Experience managing vendors and contracts.
- Exceptional problem-solving, troubleshooting, and communication skills.
- Customer-first mindset with strong experience in providing front-line support to all levels of employees and partnering across organizations.
- Ability to work from the office in a hybrid (3+ days per week in office) setting required.
- Project Management certification an asset.
Benefits
- This role is a hybrid position (M-F, standard business hours, 3-days per week in-office)
- Commuter friendly location (Sheppard & Don Mills)
- Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
- Access to on-site fitness center and fitness classes
- Access to Linkedin Learning for continuous skill growth
- Mentorship and professional development opportunities
- A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkinginfrastructurecloud platformsActive DirectorySingle Sign-OnMulti-Factor AuthenticationITILtroubleshootingvirtualizationendpoint management
Soft skills
mentorshipproblem-solvingcommunicationcustomer-first mindsetcollaborationanalytical skillscontinuous improvementproject management
Certifications
ITIL certificationProject Management certification
