Associate Director, Applications and Assessment
Insurance Council of BC
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • Canada
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Salary
💰 CA$151,485 - CA$217,759 per year
Job Level
About the role
- Oversee and coordinate the activities of individual, agency, examination and restricted insurance agency program units , ensuring alignment with organizational objectives and regulatory standards.
- Exercises delegated authority to make program units’ decisions on non-standard and complex cases, including matters escalated by managers, within established policy and decision frameworks.
- Provide leadership, mentorship, and support to program units, including hiring, performance management, and professional development.
- Contribute to strategic planning, delivery, and leadership across the program units.
- Act as the link between strategic planning and operational execution, ensuring the program units’ goals are translated into actionable plans.
- Effectively manage change; implementing individual, agency, examination and restricted insurance agency program units’ strategy and operational policies according to the departmental plan.
- Sets program unit’s operational priorities, service standards, and escalation pathways; resolves issues that impact timeliness, quality, risk, and stakeholder experience.
- Support the development and management of the program unit’s budgets, including expense, revenue control and variance forecasting.
- Monitor individual, agency, examination and restricted insurance agency program units’ performance, analyze trends, report on key performance indicators, and implement corrective actions where necessary.
- Lead cross-functional projects and improvement initiatives to enhance efficiency and service delivery.
- Provide senior-level advice to the Director, Licensing, senior leadership, staff and to other stakeholders as directed by the Director, Licensing.
Requirements
- Minimum of 8 years’ relevant experience in licensing, regulatory operations, compliance, or related fields within regulatory organizations, government, financial services, or comparable environments, including people‑management experience with oversight of multiple teams, programs, or operational units.
- Experience in the insurance or financial services industry is an asset
- Experience in project and process management and strategic planning
- University degree or equivalent education and/or experience
- Experience with CRM and/or licensing management systems or similar tools
- Experience working with licensing and regulatory frameworks.
- Proficient in interpreting, implementing and developing regulatory frameworks in accordance with the legislation, regulations and policies
- Build and mentor high-performing teams with accountability and engagement.
- Streamline processes, drive efficiency, and apply data-driven decision-making.
- Navigate organizational dynamics and regulatory environments effectively.
- Manage disputes constructively and achieve balanced outcomes.
- Lead through evolving priorities and implement change initiatives.
- Identify risks and ensure adherence to standards.
- Use operational systems and analytics for performance monitoring.
- Foster innovation and embed a “Right First Time” culture.
Benefits
- comprehensive health and dental plan
- Work-life balance
- Hybrid work environment (work from office/residence in Vancouver)
- Professional development
- Equitable employment opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
licensingregulatory operationscomplianceproject managementprocess managementstrategic planningperformance monitoringdata-driven decision-makingbudget managementrisk identification
Soft Skills
leadershipmentorshipteam buildingchange managementconflict resolutionorganizational dynamics navigationinnovation fosteringaccountabilityengagementcommunication