Insurance Council of BC

Director

• Oversee and coordinate the activities of individual, agency, examination and restricted insurance agency program units , ensuring alignment with organizational objectives and regulatory standards.
• Exercises delegated authority to make program units’ decisions on non-standard and complex cases, including matters escalated by managers, within established policy and decision frameworks.
• Provide leadership, mentorship, and support to program units, including hiring, performance management, and professional development.
• Contribute to strategic planning, delivery, and leadership across the program units.
• Act as the link between strategic planning and operational execution, ensuring the program units’ goals are translated into actionable plans.
• Effectively manage change; implementing individual, agency, examination and restricted insurance agency program units’ strategy and operational policies according to the departmental plan.
• Sets program unit’s operational priorities, service standards, and escalation pathways; resolves issues that impact timeliness, quality, risk, and stakeholder experience.
• Support the development and management of the program unit’s budgets, including expense, revenue control and variance forecasting.
• Monitor individual, agency, examination and restricted insurance agency program units’ performance, analyze trends, report on key performance indicators, and implement corrective actions where necessary.
• Lead cross-functional projects and improvement initiatives to enhance efficiency and service delivery.
• Provide senior-level advice to the Director, Licensing, senior leadership, staff and to other stakeholders as directed by the Director, Licensing.

Associate Director, Applications and Assessment

Administration

• Answer incoming inquiries related to the Canadian Insurance Participant Registry (CIPR) database
• Escalate requests to other teams within the Insurance Council, or externally to AMF and/or course providers as required
• Respond to voicemail messages and escalate inquiries as appropriate
• Provide support for inquiries related to the CIPR database
• Offer general information for inquiries about the LLQP process, with instructions to contact provincial/territorial regulator where appropriate
• Assist with troubleshooting system issues and escalate to IT when required
• Assist with testing system improvements/fixes as directed by IT
• Handle and complete other duties as assigned by Manager

Portal Support Administrator – CIPR

Insurance

• Responsible for the day-to-day management of restricted insurance agency licensing activities
• Provide guidance to staff and review licensing applications
• Ensure understanding of obligations within the regulatory framework
• Lead complex regulatory licensing cases
• Mentor and support unit staff
• Facilitate regular team meetings
• Handle escalated licensing inquiries and disputes
• Monitor and report on trends in licensing
• Develop policies and processes related to applications and reviews

Associate Director, Applications and Assessment

Portal Support Administrator – CIPR

Manager, Restricted Insurance Agency Licensing