Insurance Council of BC

Auditor

• Conduct audits, including inspections or site visits where required, of licensees to ensure compliance
• Support licensees into compliance with Council Rules and Code of Conduct
• Develop guidance and other resources to improve compliance and best practices
• Handle inquiries or complaints and address breaches as required
• Report on audit findings and trends

Practice Auditor

QA Engineer

• Maintain an in depth understanding of and remain current on Insurance Council operations, legislation, practices, regulatory and industry trends and happenings and support others in their development and understanding
• Provide technical expertise, mentoring and support to others on practice and regulatory compliance requirements and address complex inquiries relating to regulated sectors, including interpreting legislation, requirements and handling of non-standard inquiries and escalations
• Conduct ongoing secondary reviews of P&QA Team’s handling of inquiries, audits and breaches, supporting consistent and appropriate handling and compliance
• Monitor against internal controls and practices, and recommend and implement improvements including providing relevant training and support
• Drive strategic insight and uncover hidden opportunities by collecting and analyzing data to identify trends, root causes, and areas for optimization and improvement, including translating complex information into meaningful and actionable insights and developing reports and presentations
• Contribute to and support the expansion of P&QA Team programs, including further development of the practice and compliance audit programs, data collection, analysis and reporting
• Contribute to building awareness of Insurance Council’s role and services, and recommend and implement ways in which to better serve and respond to consumers, licensees, and government
• Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff
• Contribute to and implement improvements to drive and support operational effectiveness
• Other duties as assigned

Technical Lead – Practice & Quality Assurance

Compliance

• Administrate investigation and compliance files, including opening and closing files, recording evidence, and logging activities.
• Support investigations and compliance reviews by analyzing information.
• Conduct bi-weekly disciplinary checks of other regulators websites.
• Conduct interviews and research, take statements, inspect records, and document evidence in an admissible manner and in accordance with the standards of fairness.
• Prepare investigation reports, file summaries and draft correspondence.
• Respond to complainants, licensees, and other parties verbally and in writing, explaining Council’s jurisdiction and action taken in regard to a compliance review or investigation.
• Liaise with Council staff, and legal counsel.
• Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
• Assist other investigators, compliance officer, or managers as required

Practice Auditor

Technical Lead – Practice & Quality Assurance

Associate Compliance Officer