InStride

Implementation Manager

InStride

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • Arizona • California • United States

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Salary

💰 $105,000 - $115,000 per year

About the role

  • Build strong work relationships with clients and teams, delegate tasks, and conduct regular evaluations.
  • Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience.
  • Advocate for partners and their learners as InStride evolves its processes and product functionality.
  • Lead the end-to-end onboarding and expansion experience for clients and academic partners.
  • Work closely with Product Management and Engineering teams to ensure implementation requirements are executed to the current state of product functionality.
  • Ensure that each partner receives the right level of support, bridging the gap between sales and program growth.
  • Continuously seek opportunities to accelerate and improve the implementation process
  • Build and maintain relevant documentation and materials to support internal and external teams.
  • Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices.
  • Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality execution

Requirements

  • Four (4) years of technology implementation, client onboarding, B2B consulting or account management experience, higher education or educational technology experience
  • Experience with large Software-as-a-Service deployments, including digital transformation initiatives
  • Able to define, scale and improve processes while maintaining strong client relationships
  • Passion for solving Partner challenges with a bias for speed and action and a high level of accuracy and attention to detail
  • Comfortable working with Salesforce, Jira, Confluence, Zendesk and other CRM and project management technologies
  • Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills
  • Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
  • Excited by the challenge of building a world-class business that has a meaningful impact on society
  • High EQ, comfort with ambiguity and a “no job too small” startup mentality
Benefits
  • 401(k) plan with company match
  • Flexible vacation policy
  • Paid family leave
  • Best-in-class health care benefits
  • Eligible to enroll in 2,800+ online certificate and degree programs through the Step Forward program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technology implementationclient onboardingB2B consultingaccount managementSoftware-as-a-Servicedigital transformationprocess improvementdocumentationscalabilitybest practices
Soft Skills
relationship buildingcommunicationintegrityattention to detailproblem solvinghigh emotional intelligenceadaptabilityteam collaborationleadershipclient advocacy