National Accounts Manager
Sonova Group
SFDC
Short-Term Disability Case Manager
Instant Teams
full-time
Posted on:
Location Type: Remote
Location: Remote • California, District of Columbia, Illinois, Iowa, Massachusetts, Montana, New Hampshire, Rhode Island, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
JuniorMid-Level
About the role
- Make timely, accurate, and customer-focused Short-Term Disability and/or Absence Management claim decisions and appeals
- Document the claims system accurately and comprehensively
- Prepare, update, and utilize a claims management plan for appropriate outcomes
- Remain compliant with regulatory requirements and operational standards
- Provide empathetic customer service throughout all interactions
- Collaborate with internal partners to support flexibility and a positive work environment
- Perform other related duties as required
Requirements
- High School Diploma (Bachelor's Degree preferred)
- 1-2 years of job-related, Full Cycle, Short-Term Disability claims experience
- Preferred demonstrated proficiency in product-specific areas of STD, LTD, ADA, or AM, as well as federal and state regulations governing these products and services
- Familiarity with disability claim management concepts
- Good understanding of medical terminology/pathology/anatomy
- Articulate verbal and writing skills
- Decision-making skills
- Meeting deadlines
- Working with confidential information
- Moderate skills with Microsoft Office and other software applications
- Customer service skills
- Stress tolerance
- Math skills
- Ability to multitask and prioritize
- High level of attention to detail
- Ability to work under pressure
- Confidence to make claim decisions
- Results-driven
- High attention to departmental/company procedures/practices
Benefits
- Equipment is provided.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Short-Term Disability claimsFull Cycle claims experiencedisability claim managementmedical terminologypathologyanatomydecision-makingmath skillsattention to detailmultitasking
Soft skills
customer serviceempathycommunicationstress toleranceresults-drivenability to work under pressureconfidenceorganizational skillstime managementcollaboration
Certifications
High School DiplomaBachelor's Degree (preferred)
