Instaleap

Ops Analyst

Instaleap

full-time

Posted on:

Location Type: Hybrid

Location: Bogotá • Colombia

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About the role

  • Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
  • Deliver training to clients on our functionalities and explain how to configure our software
  • Resolve doubts on product usage/configuration/etc
  • Carry out weekly follow up calls with our clients
  • Escalate product or customer issues that need to be addressed by customer success managers
  • Create documentation, presentations, user manual and other resources to help clients use the product effectively
  • Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
  • Guide the client in incident escalations with the support team.

Requirements

  • You took classes related to operations/logistics at university
  • You are an ops lover: Ask smart questions about the operation
  • Management of data analysis tools: Excel (Intermediate); G Suite is a plus.
  • Native Spanish and Intermediate English (B1/B2)
  • Knowledge of last mile operation or logistics.
  • We would extra love it if you have customer-facing experience.
Benefits
  • Health insurance: Get the attention and care that you deserve. Available in some countries.
  • Additional days off to vacations.
  • Half day off on your birthday.
  • Access to Educational Budget.
  • Workstation Paid BYOD or company-provided machine.
  • Flexible hours: We trust your work and skills.
  • Hybrid Work: Work together as a team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisExcelG Suitedocumentation creationpresentation skillsuser manual development
Soft Skills
communicationclient trainingproblem-solvingcustomer serviceorganizational skillsinterpersonal skills