Instacart

Commercial Operations Manager

Instacart

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Colorado

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Salary

💰 $101,000 - $135,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the central coordinator for operational and administrative projects across the CPG and Retail verticals at Eversight, supporting commercial teams.
  • Collaborate with internal teams, including Sales, CS, Legal, Marketing, Product, and Product Operations.
  • Lead commercial projects end-to-end that enhance our sales process and customer engagement.
  • Coordinate calendar management across teams to optimize scheduling and meeting efficiency.
  • Coordinate operational logistics including travel planning, meeting facilitation, and stakeholder communications to support effective leadership activities.
  • Maintain our contract management software (Ironclad), serving as the primary liaison between the Commercial team and the Legal team.
  • Provide day-to-day support of all Account Executives working on drafting and executing legal documents.
  • Manage rebate redemption operations that support promotional experimentation, collaborating with cross-functional partners.
  • Lead data compilation and materials preparation for Monthly and Quarterly Business Reviews, ensuring comprehensive executive reporting.
  • Oversee strategic briefing preparation for industry conferences, managing document development and stakeholder coordination.
  • Collaborate with Accounts Receivable and Accounts Payable teams to troubleshoot billing exceptions and handle escalated financial matters.

Requirements

  • 4+ years of experience in Commercial/Sales/CS enablement or operations
  • Demonstrated experience leading projects end-to-end with measurable outcomes
  • Strong organizational skills with ability to manage multiple priorities simultaneously
  • Strong analytical skills with ability to translate data into actionable insights
  • Excellent attention to detail and commitment to data accuracy
  • Experience building and optimizing processes that enhance team effectiveness
  • Excellent cross-functional collaboration and communication skills
  • Proficiency with CRM platforms (Salesforce, HubSpot), CSPs (Planhat, Gainsight), and Google Workspace
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