Growth Marketing

• Leads managers and team members across Inside Sales and CSM; partners closely with Regional Account Executives (RAEs) and Regional Sales Directors (RSDs).
• Responsible for headcount planning, hiring, onboarding, and career development for Inside Sales Representatives and Client Success Managers.
• Owns shared operating cadence, workflows, and service levels that span pre-sale and post-sale client touchpoints.
• Hire, coach, and develop high-performing managers and teams across Inside Sales and CSM; establish clear expectations, KPIs, and growth plans.
• Drive enablement in partnership with Training to ensure product, policy, and program readiness; reinforce skills through ongoing coaching.
• Own monthly/quarterly targets for meeting creation, pipeline contribution, onboarding completion, response/resolution SLAs, and CSAT/NPS.
• Standardize playbooks for outreach, account management, escalation handling, and documentation; ensure accurate CRM hygiene and reporting.
• Analyze funnel and service metrics to identify trends; implement experiments and process improvements that raise conversion and satisfaction.
• Serve as the Client Experience representative in cross-functional core teams aligned to product pillars and programs/projects.
• Translate client insights into prioritized product and process requirements; influence roadmaps and launch readiness across GTM and Ops.
• Partner with Marketing, Product, Operations, Quality/Compliance, and Data teams to design and execute integrated campaigns and workflows.
• Oversee escalations; coordinate with RSDs/RAEs and functional owners to achieve timely, durable resolutions.
• Strengthen onboarding and education programs that drive adoption and ongoing utilization; maintain proactive account health reviews.
• Maintain up-to-date SOPs and training; partner with Quality to monitor audits and corrective actions.
• Establish metric definitions and dashboards for forecast, productivity, and experience outcomes; socialize insights with leadership.
• Leverage CRM and analytics to forecast capacity, staffing, and growth; implement workforce management practices.

Director, Client Growth

Enterprise Growth Director

Growth Marketer

Growth Marketing Manager

Postal1

VP of Growth