Professional Services Project Manager

Kustomer

full-time

Posted on: 8/29/2025

Origin: • 🇺🇸 United States

✨ AI Apply

Mid-LevelSenior

About the role

Lead the successful delivery of multiple, concurrent customer implementation projects, from kickoff to go-live.
Partnering closely with Consultants, Product, and Customer Success teams to ensure seamless handoffs and alignment across the customer lifecycle.
Developing and managing project plans, timelines, and deliverables, ensuring on-time and within-scope outcomes.
Serving as the primary point of contact for project stakeholders, providing regular status updates, risk management, and issue resolution.
Applying standardized delivery methodologies, engagement models, and best practices to ensure consistency and quality in every engagement.
Driving customer onboarding, adoption, and expansion through effective project execution and relationship management.
Collaborating with cross-functional teams to refine delivery processes, improve efficiency, and ensure customer success.
Tracking and analyzing key project metrics, escalating risks and recommending process improvements where needed.

5+ years of project management experience in SaaS or CX technology industries
Strong background managing customer-facing projects, ideally with Kustomer, Salesforce, Zendek or similar customer support systems
Proven ability to manage multiple concurrent projects with competing priorities
Experience with PSA or project management tools (e.g., Certinia, Rocketlane, Kantata, Asana, Jira, or similar)
Strong communication, organization, and stakeholder management skills across both technical and business audiences
Ability to proactively identify project risks, troubleshoot issues, and implement solutions
Experience collaborating with cross-functional teams, including Sales, Product, Engineering, and Customer Success
Bachelor’s degree or equivalent work experience
Willingness to travel as needed