Instacart

Senior Program Manager

Instacart

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 $140,000 - $155,000 per year

Job Level

Senior

About the role

  • Lead complex, cross-functional programs that enable Instacart to enter new markets, onboard new retailers, and operationalize new legislation—owning scope, timelines, dependencies, risks, and success metrics from inception through launch and scale.
  • Stand up regulatory readiness and compliance workstreams across the U.S. and Canada by partnering with Legal and Policy & Government Affairs to translate requirements into product changes, operational playbooks, and training at scale.
  • Establish clear program governance and operating cadences, including RACIs, decision logs, and exec-ready status reviews that Put it all on the Table and drive decisive, data-informed tradeoffs.
  • Identify and resolve cross-team blockers across Product & Engineering, Business Development, and Operations; proactively manage risks and scenario plans, and ensure teams stay aligned to OKRs that Drive Results.
  • Continuously improve how we launch: codify repeatable processes and tooling, build dashboards that make progress and health visible, and Serve Generously by sharing learnings and best practices across the company.

Requirements

  • 7+ years of program management experience driving cross-functional launches in technology, marketplace, retail, logistics, or operations environments.
  • Proven track record leading regulatory, compliance, or market expansion programs across multiple states or provinces, with the ability to translate policy into product and operational change.
  • Exceptional communication and stakeholder management skills; you tailor messages to diverse audiences, facilitate alignment, and Communicate Effectively with transparency and respect.
  • Strong problem-solving and systems thinking; you Solves Creatively by identifying root causes, exploring options, and using data to prioritize and measure impact.
  • Comfort with ambiguity and change; you adapt quickly, manage multiple concurrent workstreams, and deliver high-quality outcomes under tight timelines.
Benefits
  • new hire equity grant
  • annual refresh grants

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementregulatory compliancemarket expansionoperational changedata analysisprocess improvementrisk managementstakeholder managementOKRsdashboard creation
Soft skills
communicationproblem-solvingsystems thinkingadaptabilityalignment facilitationtransparencyrespectcreativitytime managementcollaboration
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