Lead complex, cross-functional programs that enable Instacart to enter new markets, onboard new retailers, and operationalize new legislation—owning scope, timelines, dependencies, risks, and success metrics from inception through launch and scale.
Stand up regulatory readiness and compliance workstreams across the U.S. and Canada by partnering with Legal and Policy & Government Affairs to translate requirements into product changes, operational playbooks, and training at scale.
Establish clear program governance and operating cadences, including RACIs, decision logs, and exec-ready status reviews that Put it all on the Table and drive decisive, data-informed tradeoffs.
Identify and resolve cross-team blockers across Product & Engineering, Business Development, and Operations; proactively manage risks and scenario plans, and ensure teams stay aligned to OKRs that Drive Results.
Continuously improve how we launch: codify repeatable processes and tooling, build dashboards that make progress and health visible, and Serve Generously by sharing learnings and best practices across the company.
Requirements
7+ years of program management experience driving cross-functional launches in technology, marketplace, retail, logistics, or operations environments.
Proven track record leading regulatory, compliance, or market expansion programs across multiple states or provinces, with the ability to translate policy into product and operational change.
Exceptional communication and stakeholder management skills; you tailor messages to diverse audiences, facilitate alignment, and Communicate Effectively with transparency and respect.
Strong problem-solving and systems thinking; you Solves Creatively by identifying root causes, exploring options, and using data to prioritize and measure impact.
Comfort with ambiguity and change; you adapt quickly, manage multiple concurrent workstreams, and deliver high-quality outcomes under tight timelines.
Benefits
new hire equity grant
annual refresh grants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementregulatory compliancemarket expansionoperational changedata analysisprocess improvementrisk managementstakeholder managementOKRsdashboard creation