Program Manager

• Instructional design (non-negotiable): Create and maintain clear, engaging, and outcomes-driven learning content in our LMS (Learning) and for the Zipline University certifications.
• Project ownership: Scope, plan, and execute deliverables end to end, managing timelines, flagging risks early, and ensuring commitments are met without sacrificing quality.
• Standards and formats: Design SCORM-compliant content to ensure scalability and seamless integration into our learning systems.
• Measurement and improvement: Define success metrics for learning initiatives, analyze engagement and feedback, and continuously improve program effectiveness.
• Strategic growth: Contribute to the long-term vision of Zipline University by scaling certification, webinar, and learning programs to meet customer demand.
• Conference and event content: Partner with customers and internal teams to ideate, storyboard, and design impactful presentations and slides for our annual customer conference.
• Video content: Develop, script, and edit short-form educational videos for customers using tools such as iMovie and Canva.
• Product knowledge: Deeply understand Zipline’s product, how customers use it across industries and roles, and translate that knowledge into clear, practical learning experiences.
• Cross-functional influence: Collaborate with Product, Marketing, and Customer Success to align learning programs with business priorities, proactively surface risks, and ensure customer insights inform strategy.
• Webinar program: Develop educational webinar content, coordinate logistics, and confidently host live webinars that teach and engage customers using Zoom.
• Tooling and systems fluency: Confidently use Zipline, iMovie, ScreenStudio, Slack, Jira, Canva and Google Suite to manage work and deliverables, troubleshooting and supporting others as needed.
• On-stage presence: Confidently present and deliver content at conferences, trainings, webinars, and customer-facing events.

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