Learning Program Manager

Zipline

full-time

Posted on: 10/8/2025

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$74,000 - CA$114,000 per year

Job Level

Mid-LevelSenior

About the role

Instructional design (non-negotiable): Create and maintain clear, engaging, and outcomes-driven learning content in our LMS (Learning) and for the Zipline University certifications.
Project ownership: Scope, plan, and execute deliverables end to end, managing timelines, flagging risks early, and ensuring commitments are met without sacrificing quality.
Standards and formats: Design SCORM-compliant content to ensure scalability and seamless integration into our learning systems.
Measurement and improvement: Define success metrics for learning initiatives, analyze engagement and feedback, and continuously improve program effectiveness.
Strategic growth: Contribute to the long-term vision of Zipline University by scaling certification, webinar, and learning programs to meet customer demand.
Conference and event content: Partner with customers and internal teams to ideate, storyboard, and design impactful presentations and slides for our annual customer conference.
Video content: Develop, script, and edit short-form educational videos for customers using tools such as iMovie and Canva.
Product knowledge: Deeply understand Zipline’s product, how customers use it across industries and roles, and translate that knowledge into clear, practical learning experiences.
Cross-functional influence: Collaborate with Product, Marketing, and Customer Success to align learning programs with business priorities, proactively surface risks, and ensure customer insights inform strategy.
Webinar program: Develop educational webinar content, coordinate logistics, and confidently host live webinars that teach and engage customers using Zoom.
Tooling and systems fluency: Confidently use Zipline, iMovie, ScreenStudio, Slack, Jira, Canva and Google Suite to manage work and deliverables, troubleshooting and supporting others as needed.
On-stage presence: Confidently present and deliver content at conferences, trainings, webinars, and customer-facing events.

Requirements

Proven experience in instructional design with expertise in adult learning theory and LMS content development.
Hands-on experience creating SCORM files or equivalent eLearning content.
Strong project management and organizational skills, comfortable juggling multiple initiatives in a fast-moving environment.
Strong experience designing and delivering live webinars using Zoom.
Proficiency with Google Suite, Canva, and iMovie for presentation, slide, and video content.
Familiarity with authoring tools such as Articulate Storyline, Rise, or Captivate is highly beneficial.
Excellent writing and content governance skills with the ability to communicate complex product information clearly, concisely, and in the Zipline voice.
Skilled collaborator who builds trust across functions, communicates clearly, and adapts to different audiences.
A true team player: thrives in a collaborative environment, embraces change, and steps in to support teammates when needed.
Data-driven mindset with the ability to measure learning impact and apply insights to improve programs.
Resilient and adaptable in the face of shifting priorities, solution-focused and calm under pressure.
Strategic thinker who can connect day-to-day deliverables to larger team and company goals.

Benefits

Remote-first culture: Join a high performing, fully remote team and work where you're comfortable.
Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
Time Off: Our flexible time-off policy ensures you stay refreshed and recharged.
Monthly stipend to grab a coffee and work from your favorite spot.
World-class medical, dental, and vision policies.
Team Connection: Annual company off-sites in fun locations.
Sabbatical: A one month paid sabbatical after completing five years of working at Zipline.
Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.
Learning: We support continuous learning and provide unlimited access to our Udemy Business account.
Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

instructional designadult learning theoryLMS content developmentSCORM-compliant contentproject managementwebinar content developmentcontent governancedata-driven mindsetvideo content developmentauthoring tools