Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.

Requirements

Bachelor’s degree in engineering, information technology, or a related field
A minimum of 5 years' experience in an implementations, project management, or professional services role.
Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
Know-how of lean tools/methodologies.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
Ability to travel up to 80%, on short notice, and as needed for customer engagements.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementimplementationhardware solutionssoftware solutionslean toolsvalue-stream mapping

Soft Skills

communication skillsinterpersonal skillsrelationship buildingcustomer satisfactioncollaboration

Certifications

PMP certification