Inspired Thinking Group (ITG)

Creative Account Manager

Inspired Thinking Group (ITG)

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Key role within the Whitbread F&B account team.
  • Deliver best-in-class client service with a focus on responsiveness, accuracy, and professionalism.
  • Manage end-to-end campaign delivery for creative services, from creative brief through to final master asset.
  • Maintain excellent client relationships, acting as a trusted advisor and daily point of contact.
  • Ensure strict adherence to internal/client SLAs, processes, and quality standards.
  • Manage multiple, fast-paced projects simultaneously across creative, photography, and artwork.
  • Own the financial management of your account: invoicing, tracking spend and chasing POs.
  • Work collaboratively with cross-functional teams (Ops, Creative, Studio, Print Production etc.) to ensure smooth workflow and timely delivery.
  • Work closely with the Creative Account Director to escalate concerns and ensure alignment across campaigns with other creative SAMs/AMs.
  • Continuously seek out efficiencies and process improvements to support smarter ways of working.
  • Maintain accurate documentation via workflow tools such as Monday.com, Canopy, Synergist and Media Centre.

Requirements

  • You’re passionate about customer service and have proven account and project management experience in a creative or marketing environment.
  • Experience in creative, artwork, photography, and an awareness of print and POS production.
  • You’ll have an ability to not just take briefs, but challenge them when necessary. Understanding the why behind the request.
  • You will be able to give clear, actionable feedback to creative and studio teams, bridging the gap between the client and the creative team.
  • Super organised with strong prioritisation and time-management skills.
  • You’re an effective problem solver, especially under pressure and in client-facing situations. You can anticipate blockers before they become issues (e.g., delayed photography, unclear menu copy, late PO approvals).
  • Can demonstrate commercial acumen and attention to detail in managing budgets and project scopes.
  • You need to have fabulous communication and interpersonal skills, with the ability to build rapport at all levels. Represent ITG in a confident, knowledgeable, and solutions-focused way at all times.
  • Can demonstrate you are agile, adaptable, and comfortable working in a fast-paced, changeable environment.
  • A natural team player who thrives in a collaborative setting.
  • Proficient in Excel and workflow platforms (e.g. Media Centre, Monday.com).
  • Previous experience in the hospitality or restaurant sector and knowledge of menu/POS marketing is highly desirable.
Benefits
  • 25 days’ holiday + bank holidays
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun!
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • Smart Working Options – spend up to 40% of your working week from home.
  • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month programme with £250 bonus
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
  • Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
  • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementcreative servicesfinancial managementbudget managementcampaign deliveryclient servicefeedback provisionprocess improvementtime management
Soft Skills
communicationinterpersonal skillsproblem solvingorganizational skillsprioritizationadaptabilitycollaborationresponsivenessattention to detailprofessionalism