Inspired Thinking Group (ITG)

Account Manager

Inspired Thinking Group (ITG)

full-time

Posted on:

Location Type: Hybrid

Location: High Wycombe • United Kingdom

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About the role

  • Own and manage multiple marketing and in-store projects simultaneously, ensuring all deadlines, deliverables, and budgets are met.
  • Prioritise and coordinate tasks across internal teams, suppliers, and stakeholders.
  • Maintain accurate project status updates on the Work-In-Progress board.
  • Receive and interpret client briefs, clarifying requirements and translating them into actionable tasks.
  • Brief suppliers, request quotes, compare costs, and allocate work based on suitability, timelines, and value.
  • Build strong working relationships with clients and suppliers, ensuring smooth communication throughout each project.
  • Schedule artwork with our in-house studio and manage the full approval process through to sign-off.
  • Oversee production, conduct pack and quality checks, and prepare pack manifests.
  • Coordinate logistics and deliveries, ensuring accurate labeling and providing Proof of Delivery (PODs) to the client.
  • Schedule digital screen content across store and head office locations.
  • Act as the main point of contact for store queries via our helpdesk, providing timely and accurate responses.
  • Process daily store orders and ensure efficient fulfilment.
  • Monitor stock levels, generate usage and performance reports, and manage reorders.
  • Raise Purchase Orders, invoice the client, and complete supplier performance reviews.
  • Maintain an accurate and up-to-date store database.

Requirements

  • Organised, Analytical, and Calm Under Pressure
  • Exceptional time management skills with the ability to handle multiple projects at different stages without losing accuracy or momentum.
  • Strong problem-solver who can think ahead, anticipate issues, and keep projects on track.
  • High Level of Ownership & Autonomy
  • Someone who takes full responsibility for their projects, makes informed decisions confidently, and drives work forward without needing close supervision.
  • Proactive in identifying challenges early, resolving issues quickly, and keeping all stakeholders updated throughout each stage of delivery.
  • Trusted to manage workflows independently while maintaining high standards of accuracy and communication.
  • Strong Excel Skills
  • Confident using VLOOKUPs, pivot tables, and data manipulation to produce accurate reports, cost comparisons and allocations.
  • Client-Facing & Collaborative
  • Comfortable communicating with clients, managing expectations, and building trusted relationships.
  • A team player who can also work independently and take ownership of tasks.
  • Previous experience in an agency or client-side marketing/production environment, ideally within retail or a similarly fast-paced sector.
Benefits
  • 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun!
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • Smart Working Options – spend up to 40% of your working week from home.
  • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month programme with £250 bonus
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
  • Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
  • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtime managementproblem-solvingdata manipulationreport generationcost comparisonpurchase order managementquality checkslogistics coordinationstock level monitoring
Soft Skills
organisedanalyticalcalm under pressurehigh level of ownershipproactivestrong communicationcollaborativeindependentteam playerattention to detail