Insignis Cash

Client Services Lead

Insignis Cash

full-time

Posted on:

Location Type: Hybrid

Location: Cambridge • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Provide crucial support to the team, ensuring smooth and efficient operations.
  • Play a pivotal role in maintaining and driving operational excellence.
  • Ensure the client experience is maintained and developed to meet the change in the services we provide.

Requirements

  • Key systems for case management and telephony
  • Complaint and incident management process
  • Performance data for ongoing process reviews
  • Delivery of continual service improvement
Benefits
  • 25 days holiday (exc. Bank holidays)
  • 5% Pension Employer Contributions
  • Private medical insurance with Vitality
  • Health cash Plan with Medicash offering contributions to dental, optical and much more
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Monthly team lunches, quarterly company socials
  • Hybrid working pattern in London office, 3 days in the office, 2 days remote.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
supportoperational excellenceclient experienceservice improvement