Insight Value

Project Manager

• Consistently developing innovative and creative ideas and solutions for client campaigns
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations
• Developing a clear understanding of your clients’ brand(s), category and customers
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
• Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
• Manage IRL and virtual event activations
• Developing effective project plans and project specification documents
• Producing accurate cost estimates, and ensuring they are signed off by the Account Director and the client before work proceeds
• Ensuring all billing is completed on time
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Assisting with the production of client reviews with senior clients
• Overseeing and owning the overall quality of the final deliverables on projects that you manage
• Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
• Maintaining a central file of essential client information
• Managing Timelines

Account Manager – Project Manager

Account Executive

• Own and manage day-to-day account operations, ensuring projects are delivered on time, on budget, and to a high standard.
• Develop a strong understanding of the client’s business, objectives, industry landscape, and key challenges, applying this knowledge to inform recommendations and account support.
• Serve as a trusted day-to-day client contact, building and maintaining positive working relationships across client teams.
• Lead account administration responsibilities, including meeting scheduling, agenda creation, status tracking, asset management, timelines, and follow-up communications.
• Facilitate internal and external meetings, preparing relevant materials, documenting key decisions, and providing clear recaps and action items to stakeholders.
• Coordinate cross-functional teams including Relationships, Community Management, Strategy, Creative, Production, and Insights to ensure seamless project execution.
• Monitor project scopes, timelines, and deliverables while proactively identifying risks and escalating issues when necessary.
• Support the development of client presentations, status reports, strategic recommendations, and campaign documentation.
• Maintain performance tracking documents, reporting tools, and account resources to ensure information is accurate and accessible.
• Stay informed on social media trends, platform updates, industry developments, and emerging opportunities relevant to client business objectives.
• Mentor and support junior team members by sharing knowledge, reviewing work, and helping develop best practices across the team.
• Demonstrate strong ownership and accountability while effectively managing priorities and communicating proactively with Account Managers and Account Directors.

Senior Account Executive

Community Manager

• Creative copywriting which you are able to flex for all things social, including adapting and publishing content effectively across social channels
• On-the-pulse community management, stimulating and sustaining conversations and relationships with a brand’s audience and getting our brands noticed by their target audience
• Moderation of customer-facing queries, with experience of escalation
• Managing the building and day-to-day delivery of editorial calendars and creative campaigns
• Working directly with our creative studio to ideate and brief on engaging content to power our organic social-first activations
• Building strong relationships with your clients and identifying business development opportunities
• Researching the latest social tools, platforms and trends – and working to ensure that we are the first to innovate and experiment
• Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space
• Working directly with our insight team to deliver reports, performance tracking & trend analysis to clients
• Feeding into campaign planning and responses to client briefs in both a strategic and executional capacity
• Offering strategic thinking, creative spark, and commercial understanding to develop impactful activations

Freelance Community Manager

Community Manager – 6-month FTC

Account Manager

• Lead day-to-day client communication and build strong, trusted relationships
• Develop innovative, creative solutions in response to client briefs and campaign needs
• Gain a deep understanding of client brands, categories, and audiences
• Monitor market trends, competitive landscape, and emerging opportunities
• Manage IRL and virtual event activations, including logistics, vendor coordination, and on-site support where needed (some travel required)
• Partner closely with internal production teams to manage end-to-end campaign execution, including content shoots, digital asset production, and integrated campaign rollouts
• Support and oversee production timelines, deliverables, and approvals, ensuring work is delivered on time and to a high standard
• Collaborate on brief development, ensuring clarity across creative, production, and strategy teams
• Ensure all deliverables meet client expectations and align with agreed creative and production standards
• Develop and maintain detailed project plans and scopes of work
• Produce accurate cost estimates and manage budgets in partnership with Account Director and Production teams
• Ensure all work is approved prior to execution and stays within budget
• Track and manage billing processes to ensure timely completion
• Coordinate cross-functional teams to ensure seamless workflow across departments
• Maintain clear documentation and centralized project files
• Support the development of client presentations, reports, and reviews
• Ensure senior stakeholders are aligned and engaged at key stages

Account Manager – Project Manager

Senior Account Executive

Freelance Community Manager

Community Manager – 6-month FTC

Freelance Account Manager