Insider One

Ecommerce

• Co-own the joint global business plan (including Sales & Marketing plans) with your Shopify counterpart
• Collaborate on GTM planning and track progress to plan
• Collaborate with the Insider One Product & Shopify tech partnership team to lead joint roadmap development and scoping, and track progress to plan
• Align with Shopify and execute on sales enablement and account mapping initiatives
• Be accountable for updating the app listing and partner directory to highlight Insider One with brands
• Stay up to date on required migrations/APIs
• Collaborate with the Insider One Product & Shopify tech partnership teams to investigate opportunities to improve integration or build new products for joint customers
• Manage partner program certification questionnaires by collaborating with (and seeking input from) relevant teams (e.g., security, product, sales, solution consulting, etc.)
• Collaborate with Insider One regional partnership and sales teams to drive strategic growth initiatives with Shopify globally
• Collaborate with Insider One Regional Field Marketers to engage with Shopify to plan joint activation at key industry events and trade shows (including, but not limited to, NRF, Shoptalk, etc.)
• Collaborate with the Insider One marketing team and the partner to plan and execute co-marketing activities with Shopify
• Generate leads and track your pipeline and revenue generated through and with Shopify globally
• Leverage Shopify to increase Insider One’s brand awareness globally
• Ensure all the adjacent organizations within Insider One (Product, Sales, Marketing, Solution Consulting, and Customer Success teams) are continually kept informed of progress to plan
• Work with Insider One global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership

Global Director – Shopify Alliance

Director

• Develop and strengthen commercial relationships with strategic technology partners (ISVs) across the region
• Collaborate with Product and Product Marketing teams to build a deep understanding of the joint value proposition for each strategic technology partner
• Enable Insider One’s regional sales and customer success teams on partner offerings and joint value propositions
• Work closely with partners to ensure their sales and customer success teams gain a strong understanding of Insider One’s platform and the joint value proposition
• Build and manage regional business plans to drive revenue *through* and *with* strategic technology partners
• Partner with regional sales teams to support new acquisitions and expansions, leveraging strategic technology partners
• Generate leads and manage pipeline created through and with technology partners
• Collaborate with internal teams (Sales, Marketing, Onboarding, Customer Success) to grow and strengthen the Channels function
• Leverage technology partners to elevate Insider One’s brand visibility and market presence in the region
• Work with regional field marketing to involve technology partners in co-marketing initiatives, including Insider One vents and industry trade shows
• Collaborate with Insider One’s global offices to enhance partnership practices, expand partner portfolios, create go-to-market plans, and drive joint expansion opportunities

North America Tech Partnership Director

Account Executive

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Succeed in a team-selling environment for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
• Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings.
• Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition.
• Achieve customer advocacy goals with the marketing team through success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution.

Account Director

Onboarding Specialist

• Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
• Collaborate with internal technical resources to empower and train customers to use Insider One’s platform and powerful features as efficiently as possible.
• Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider One, to understand their business and technical goals for using Insider One.
• Help drive early adoption, setting KPIs and success metrics for ROI.
• Advocate customer business use-cases to product development
• Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
• Enhance customer experience during onboarding by designing and continually improving processes and materials.
• Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
• Responsible for establishing client’s trust and confidence in Insider One platform
• Help drive early adoption, setting KPIs and success metrics for full ROI attainment
• Where necessary, coordinate effectively with client agencies and third parties to drive desired outcomes
• Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition to the Customer Success & Support teams
• Where applicable, coordinate with the development team to ensure the custom development is up to standard and meets client expectations
• Understand and document client stakeholder roles within an account to ensure smooth & successful transition to the Customer Success Manager team after onboarding
• Own project and assume responsibility for successful project implementation while working closely with internal and external stakeholders
• Facilitate exceptional user-enablement training and workshops

Global Director – Shopify Alliance

North America Tech Partnership Director

Account Director

Customer Onboarding Manager