Insider One

Account Director

Insider One

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own a portfolio of existing accounts and take responsibility for their retention and growth.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Proactively own renewals in accounts in cooperation with the Customer Success team.
  • Succeed in a team-selling environment for maximum account penetration and coverage.
  • Consistently forecast monthly and quarterly performance.
  • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
  • Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings.
  • Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact.
  • Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints.
  • Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
  • Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition.
  • Achieve customer advocacy goals with the marketing team through success stories and testimonials.
  • Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution.

Requirements

  • 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
  • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
  • Proven track record of using sales and persuasive skills.
  • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
  • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.
  • Passion for testing, measuring, and improving outreach and follow-up effectiveness.
  • Strong communication skills in both writing and speaking.
  • High sense of responsibility and accountability.
  • A strategic thinker with excellent project and time management skills.
  • Experience negotiating and navigating contracts and legal discussions.
  • Thrives in a fast-paced, high-growth, rapidly changing environment.
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists).
  • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
  • Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.
Benefits
  • Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
  • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
  • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
  • Help build the team you want to work with and enjoy rewarding referral bonuses.
  • Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
  • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementAccount ManagementSalesNegotiationStakeholder MappingContract ManagementPerformance ForecastingMarket AnalysisSaaS
Soft Skills
CommunicationListeningSelf-motivationStrategic ThinkingProject ManagementTime ManagementResponsibilityAccountabilityRelationship BuildingConflict Resolution