Customer Service Specialist I
CarringtonCrisp
Dispatch and Social Media Admin Specialist
Inside Out Group
full-time
Posted on:
Origin: • 🇲🇽 Mexico
Visit company websiteSalary
💰 $1,000 per month
Job Level
Mid-LevelSenior
About the role
- Handle after-hours emergency calls (inbound/outbound)
- Schedule and manage appointments for cleaning and maintenance tasks
- Sync bookings and calendars with the ResortCleaning software
- Check payroll for housekeepers and inspectors
- Follow up on subtasks and ensure timely completion
- Generate reports (cleaning, deep cleans, pet hair audits)
- Maintain and audit spreadsheets and filters for accuracy
- Respond to phone calls and inquiries for the maintenance department
- Provide support via Slack to field staff and team members
- Upsell additional services to property managers when appropriate
- Assist with marketing tasks, outreach, and campaign coordination
- Manage and update social media pages; create and schedule posts
- Monitor social engagement and respond to inquiries
Requirements
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
- Excellent computer proficiency and the ability to adapt to new software
- Technical Tools: ResortCleaning, Evolve, HubSpot, Aircall, Slack, and Excel/Google Sheets
- Strong organizational skills and attention to detail
- Effective communication skills
- Ability to handle high-pressure situations during after-hours emergencies
- Reliable high-speed internet connection
- Computer/laptop with at least 8GB RAM and i5 Processor
- Familiarity with short-term rental operations or property services (preferred)
- Previous experience in dispatch, administrative support, customer service, or social media management (preferred)
- Location: LATAM only (Mexico listed in header)
- Hours: Monday-Friday, 8:00AM - 5:00PM EST
