Bookkeeping and Financial Administration: Manage and monitor all bookkeeping tasks within QuickBooks. Handle accounts receivable, including billing tenants for rent and utilities. Track and process rent payments, ensuring timely collections. Manage accounts payable, including paying vendors and recurring bills (e.g., utilities, licenses). Generate and maintain financial reports related to property performance.
Property Management & Guest Relations: Serve as the primary point of contact for tenant inquiries and requests (e.g., repair requests). Coordinate with vendors and contractors (e.g., plumbers, cleaners) to schedule and manage property maintenance and repairs. Respond to and manage inquiries from potential tenants and guests on platforms like Airbnb, VRBO, and Furnish Finder. Manage property availability calendars and schedule bookings for short-term and mid-term rentals. Draft and manage lease agreements and ensure they are completed and filed correctly. Provide access codes and instructions for guests and tenants.
Administrative and Operational Support: Manage and organize business communications, including emails and phone calls, using a CRM like GoHighLevel. Assist with administrative tasks related to property development and remodeling, such as coordinating with repair crews. Maintain and organize digital files and documents. This person will be the Executive Assistant as well and assist the owner with additional tasks.
Requirements
Proven experience as a Virtual Assistant, particularly in the real estate industry.
Proficiency in QuickBooks and strong bookkeeping skills.
Experience with CRM platforms, specifically GoHighLevel, is highly preferred.
Excellent written and verbal communication skills.
A strong sense of urgency and ability to respond to inquiries promptly.
Highly organized, proactive, and able to work independently.
Must be fluent in English and ideally bilingual in Spanish to serve our diverse client base.
Familiarity with property listing platforms like Airbnb, VRBO, HomeAway, and Furnish Finder.