INSHUR

Insurance

• Handle and resolve commercial auto claims across the United States.
• Involve coverage investigations, liability negotiations, third-party bodily injury, and depending on your experience litigation.
• Set and maintain reserves.
• Assign defense counsel.
• Negotiate settlements with attorneys.
• Issue payments.
• Interpret policy contracts.

Claims Specialist III

Inside Sales

• Managing incoming calls on our inbound phone line, handling both quotation and purchase enquiries
• Meeting and exceeding weekly targets for revenue, abandonment rate, and conversion
• Using consultative sales techniques to understand customers’ insurance needs and provide compliant, tailored product support
• Closing sales and ensuring all customer information is accurately captured and maintained in our CRM
• Partnering with the Outbound team to schedule and hand over customer call-backs efficiently
• Collaborating with the Inside Sales team to improve sales processes
• Working closely with the Customer Support team to ensure customers are directed to the right resource for their needs.
• Operating effectively during busy periods, while proactively supporting the wider sales function during quieter times.

Inbound Inside Sales Associate

Operations

• Own our US Insurance Operations and Sales including sales strategy, operational efficiency, P&L management, and team leadership.
• Develop and execute a comprehensive business strategy for US operations and sales, translating company-wide goals into measurable Objectives and Key Results (OKRs).
• Own the full P&L for the US insurance business, using data-driven analysis for forecasting, managing budgets, and controlling costs to ensure profitability and sustainable growth.
• Guide a high-performing sales team by setting ambitious targets and developing data-driven sales strategies.
• Oversee all operational aspects of the business, using data analytics to identify and lead continuous improvement initiatives that enhance efficiency, reduce costs, and improve the customer experience.
• Recruit, train, support and develop a talented team of insurance professionals, fostering a culture of accountability, collaboration, and high performance.
• Collaborate with other departments, including Marketing, Product, Pricing, Underwriting and Finance, to ensure cohesive outcomes by aligning departmental efforts.

Head of Insurance Sales – Operations

Chief Marketing Officer

• Develop and coordinate a global marketing strategy across the US and Europe
• Create a scalable demand generation engine and multi-channel acquisition strategies focused on the US market
• Guide brand and narrative development, collaborating with external brand and PR agencies
• Partner with Product and Sales teams to design and deliver regional go-to-market strategies
• Develop, mentor and grow a dedicated marketing team
• Support data-informed decision making using analytics and ROI metrics
• Ensure marketing compliance by embedding regulatory standards into strategies and campaigns
• Report to the CEO and work within a collaborative company of ~250 people
• Work across multiple brands and markets including UK, US, and the Netherlands

Claims Specialist III

Inbound Inside Sales Associate

Head of Insurance Sales – Operations

Marketing Director