Field Service Engineer
InPost UK
full-time
Posted on:
Location Type: Hybrid
Location: Liverpool • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- A hands on field-based role to repair our parcel lockers on client’s sites
- Break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site
- Maintenance and modernisation of parcel locker machines
- Implementing hardware and software upgrades to enhance reliability and efficiency
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment
- Processing and reporting on assigned repairs using communication channels utilised within the organisation
- Managing tools and components for parcel locker machines
- Handling systems for managing personnel-related matters
- Quality control of work performed by internal employees and subcontractors
- Providing technical and substantive support to employees and subcontractors (including international ones)
- Participating in the development of solutions for new types of parcel locker machines
- Preparing and updating technical manuals and documentation
Requirements
- Similar experience in a Field service technical engineering role on electrical/mechanical equipment
- Proficient in the use of hand tools and diagnostic tools (multi-meter)
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates
- Strong analytical and troubleshooting skills for resolving complex technical issues
- Excellent verbal and written communication skills, with the ability to provide technical training
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets
- High accuracy in quality control and documentation updates
- Experience working with diverse teams, including international subcontractors and internal staff
- Flexibility to travel for service and training activities both in the UK and occasionally internationally
- Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools
- Effective time management and the ability to handle tools and components responsibly
Benefits
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
- Vitality Health Care
- Enhanced Parental Leave
- Rail Loan
- Volunteering Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
repairmaintenancesoftware configurationdiagnosingfault diagnosisfirmware updatesquality controltechnical supportinstallationelectromechanical equipment
Soft skills
analytical skillstroubleshooting skillscommunication skillstask managementflexibilitytime managementteam collaborationtraining abilitiesattention to detailproblem-solving