InPost UK

Business Development Rep

• Building strong relationships at multiple levels within target organizations, from operational to C-suite
• Generate a strong pipeline of retail prospects utilizing multiple channels to build and nurture leads
• Collaborating with UK commercial, marketing, payments, and operational teams to ensure successful client onboarding and delivery
• Managing multistakeholder relationships across logistics, e-commerce, marketing, and payments to align interests and accelerate adoption
• Lead the sales process from "Opportunity" to "Go Live" delivering a best-in-class client experience
• Establishing yourself as a thought leader in eCommerce and logistics, able to influence clients around the need for the InPost solution
• Build out scalable business development processes utilizing sales frameworks and technology, helping to improve deal conversion
• Being an expert in the InPost value proposition and develop a deep understanding of our solution
• Help to develop our go-to market strategy and value proposition

Commercial Business Development Manager

IT Support

• Manage tickets by raising, updating, prioritising, and escalating within SLA lead times and ensuring accurate ticketing updates
• Direct tickets to the appropriate departments and discuss potential fix outcomes with teams
• Act as the primary contact for reported faults affecting the locker network
• Build and maintain strong relationships with maintenance engineers and internal teams
• Prepare and send out daily reports and manage the planned downtime list
• Promptly respond to queries from other departments and manage expectations
• Verify issues by checking CCTV when necessary
• Continuously update documentation throughout the day
• Audit newly added lockers for compliance and performance
• Monitor locker capacity to meet customer demand
• Predominantly respond to queries and allocate work via email and ticketing software (not a call centre or IT support role)

Helpdesk Coordinator

Marketing

• Develop and own the UK B2B marketing strategy aligned with overall business goals
• Develop and execute data-driven campaigns to drive lead acquisition and pipeline growth
• Define positioning, value propositions, and messaging for target business audiences
• Lead go-to-market strategy development and oversee delivery of bespoke sales collateral
• Work with sales and account management to define merchant and landlord communication and engagement strategies
• Lead co-marketing initiatives with merchants and landlords to drive awareness and adoption
• Partner with sales and CRM to ensure accurate lead capture, handoff, high-quality pipeline and conversion optimisation
• Oversee development of presentation decks and talk tracks for C-suite speaking opportunities
• Support scoping, definition and implementation of partner marketing programmes and report results
• Build, manage, and mentor the B2B marketing team, fostering a data-driven, results-oriented culture
• Oversee creation of content (case studies, research, webinars, blog posts) and thought leadership
• Position company and leaders through PR, speaking engagements and strategic partnerships
• Set KPIs, report on marketing performance and optimise cost of acquisition using data and insights

Head of B2B Marketing

Digital Marketing

• Lead App User Acquisition: develop and execute multi-channel acquisition campaigns (paid search, social, programmatic, influencer, partnerships, app stores) to drive high-quality installs and conversions.
• Growth Marketing Strategy: build and manage full-funnel growth strategies including onboarding optimisation, referral programmes, acquisition and retention campaigns, and collaborate with lifecycle marketing.
• Performance Marketing: manage digital budgets across platforms (Google Ads, Meta, TikTok, Apple Search Ads), ensuring strong ROI and cost efficiency (CPI, CPA, LTV metrics).
• App Store Optimization (ASO): improve app visibility and conversion rates in app stores through keyword optimisation, creative testing, and ratings/reviews management.
• Website & SEO Oversight: oversee website strategy, performance, and user experience; guide SEO initiatives to drive organic traffic and improve rankings.
• Data-Driven Decision Making: partner with product, analytics, and data teams to analyse user behaviour, track KPIs, and continuously optimise campaigns.
• Retention & Engagement: drive CRM initiatives (push, in-app messaging, email, SMS) to improve customer lifetime value, reduce churn, and maximise repeat usage.
• Team Leadership: mentor and manage a digital marketing team, fostering a culture of experimentation and continuous learning.
• Cross-functional Collaboration: work closely with Product, Tech, Business, Operations, Data and Customer Experience teams to align marketing efforts with business goals.

Senior Digital Marketing Manager, User Acquisition & Growth

Operations

• Hold responsibility for the final stage of the pipeline: sign offs and go lives for lockers
• Ensure lockers are signed off and go live on the network accurately and without delay
• Follow up with contractors for revisits and parts as required
• Collaborate closely with Network Health on failed go lives
• Be a direct liaison between contractors and external stakeholders
• Manage how many deals are waiting for sign off in independents and chain pipelines
• Manage go live and failed go live processes, ensuring all geocoding on Console is correct
• Keep data in Pipedrive clean and up to date for reporting and analysis
• Perform technical analysis of works undertaken by contractors
• Use contractor issue logs to record and resolve contractor queries
• Work closely with Implementation Managers, Independent Operations Specialists, Partnerships and Network Health
• Continuously improve systems and processes to become 'network experts'

Installation Operations Specialist

Account Manager

• Be first line of contact for all InPost locker and shop landlords
• Manage own caseload of landlord enquiries and complaints assigned by manager
• Train InPost Shop landlords to ensure parcels are processed accurately and timely
• Use daily reporting to track compliance issues at InPost shops and report underperforming locations
• Collaborate with Network Health team to resolve technical issues at lockers as landlord point of contact
• Liaise with logistics to resolve access issues and refusals at InPost locations

Operations Associate, Partnerships

• Drive network growth in your territory by securing new Parcel Locker locations
• Promote InPost services and communicate environmental and economic benefits to independent business operators
• Drive and own the sales pipeline from lead qualification to contract negotiation and signing
• Establish, develop, and maintain positive business relationships with Landlords, Asset Managers & Property Managers
• Achieve and exceed sales targets and personal goals
• Use a combination of warm leads and self-generated leads to close sales
• Use analytics tools to guide decision making and strategy
• Analyse territory potential, track sales activities and produce performance reports
• Coordinate sales efforts with team and other departments across the business
• Maintain CRM records from lead qualification to signed contract, including locker deployment forecasts

Business Development Manager

Field Engineer

• A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.
• What you’ll be doing: Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance. Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency. Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance. Processing and reporting on assigned repairs using communication channels utilised within the organisation Managing tools and components for parcel locker machines. Handling systems for managing personnel-related matters. Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company. Participating in the development of solutions for new types of parcel locker machines. Preparing and updating technical manuals and documentation.