Inova Health

Recruitment

• Collaborates with hiring managers and HR teams to develop comprehensive talent acquisition strategies aligned with the organization's goals and objectives
• Partners with stakeholders to identify hiring needs, define job requirements, and create job descriptions that attract qualified candidates
• Utilizes a variety of sourcing methods, including job boards, social media platforms, professional networks, and direct sourcing techniques, to identify and engage with potential candidates
• Conducts thorough assessments of candidates, including resume screening, phone and in-person interviews, and reference checks, to evaluate qualifications, skills, and cultural fit
• Ensures a positive and engaging candidate experience throughout the recruitment process, from initial contact to onboarding, by providing timely communication, personalized attention, and addressing candidate concerns
• Establishes and maintains strong relationships with hiring managers, HR partners, and external stakeholders to foster collaboration and ensure a thorough understanding of their recruitment needs
• Tracks and analyzes recruitment data, including sourcing channels, time-to-hire, candidate quality, and diversity metrics, to identify trends, evaluate effectiveness, and make data-driven recommendations for process improvement
• Conducts research and analysis on talent trends, competitor landscapes, and industry best practices to stay informed and provide insights and recommendations for talent acquisition strategies
• Ensures compliance with applicable laws, regulations, and diversity initiatives throughout the recruitment process and promote diversity and inclusion within the organization's talent pool

Talent Acquisition Consultant

Project Manager

• Communicates new ideas and challenges ongoing assumptions for program expansion or new program development opportunities.
• Monitors general healthcare trends and issues specific to assigned responsibilities and ties relevant findings to business plans.
• Coordinates and supervises the full life cycle of program and project management activities for assigned programs and projects, from initiation through closure, following best practices and PMO-defined project management methodologies.
• Coordinates with project staff to ensure completion consistent with established timetables and objectives.
• Identifies and/ makes recommendations to improve Inova's Project Management Framework.
• Supports organizational change management activities aimed at gaining buy-in, acceptance, and support of enterprise project management standards.
• Establishes, implements, and tracks performance metrics for all projects and maintains centralized accountability for project portfolio management.
• Apprises leadership of project status, issues, and concerns and provides strategic and tactical advice on program and project planning and execution.
• Supports the assessment of current organizational project management capabilities that will serve as an initial maturity benchmarking effort and develops a conceptual roadmap that identifies the areas, timing, targets, and high-level schedule for agreed-upon improvements in project management practices.
• Facilitates communication, coaching, and training of project management standards and project scope to staff while ensuring appropriate resources are assigned to project activities.
• Assists in the standardization of program and project management tools, processes, and policies, by industry best practices and organizational lessons learned.

Certified Project Manager – IT

Customer Support

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.
• Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.

Talent Acquisition Consultant

Certified Project Manager – IT

Patient Financial Services Representative 4 – Customer Service, Bilingual