Patient Financial Services Representative 4 – Customer Service, Bilingual

Inova Health

Patient Financial Services Representative at Inova Health responsible for claims processing and support. Serving patients and insurance providers with exceptional service while maintaining productivity standards.

Posted 5/29/2026full-timeDistrict of Columbia, Florida, Maryland, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.
Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.
Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
May perform additional duties as assigned.

Requirements

What you’ll need

Education: Associate Degree or an additional three years of experience appropriate to the position under consideration
Experience: 3 years of Experience in revenue cycle, finance, customer service or data analytics

Benefits

Comp & perks

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims submissionclaims reviewissue resolutiondocumentationaccount activity trackingpayer requirements knowledgeUB-92 standardsdata analyticsrevenue cycle managementcustomer service

Soft Skills

team coordinationproblem-solvingcommunicationleadershipsupport and guidanceefficiency promotionproductivity enhancementprofessionalismadaptabilityattention to detail