Assist with requests for information technology services, repair or support requests, complaints, and inquiries.
Document user calls issue resolution, and related processes and procedures.
Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs.
Support common business and productivity software.
Develop and assist in maintaining required technical documentation and knowledge base.
Provide support to team members to ensure optimal functioning of all Information Systems.
Make recommendations to other team members on various aspects of the IT operation to improve reliability and efficiency.
Ensure confidentiality of customer information and company information.
Verify functionality of hardware and software components.
Liaise with third party hardware and software support personnel as required.
Other duties as assigned.

Requirements

3-year diploma in Computer Systems Technology or equivalent.
2+ years’ experience in computer networks.
2+ years’ experience of current operating systems.
Strong sense of discretion and confidentiality required.
Understanding of IT principles including Service Management.
Experience with troubleshooting hardware and software problems (Servers, PC, Client Server, Windows 11, Microsoft 365 etc.).
Good understanding of networking and network security.
Strong arithmetic and data analysis ability.
Working knowledge of Microsoft Windows, Active Directory, SQL Server and cloud applications.
Excellent attention to detail and multi-tasking ability.
Passion for assisting others and problem-solving.
Capable of working independently, or collaboratively on a team.

Benefits

Excellent pension program!
Employee Assistance Program for mental health & wellbeing!
Flexible company that offers hybrid work!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

computer networksoperating systemstroubleshootingnetwork securitydata analysisMicrosoft WindowsActive DirectorySQL Servercloud applicationstechnical documentation

Soft Skills

discretionconfidentialityattention to detailmulti-taskingproblem-solvingindependent workteam collaborationcustomer servicecommunicationrecommendation

Certifications

3-year diploma in Computer Systems Technology