InnPower Corporation

Manager

• Provide overall leadership and accountability for all billing activities across the organization, including electricity, water, wastewater, thermal, and gas billing.
• Ensure all bills are accurate, timely, and compliant with applicable legislation and regulatory requirements.
• Oversee billing cycles, adjustments, corrections, and re-bills, ensuring strong record-keeping and audit trails.
• Maintain the integrity and accuracy of billing data within the Customer Information System (CIS) and related systems; conduct regular reviews to identify and resolve billing errors.
• Plan, schedule, monitor, and report on monthly billing activities.
• Develop, maintain, and improve billing policies, procedures, and documentation to support consistent and compliant practices.
• Prepare, review, and analyze billing, consumption, and revenue reports.
• Oversee technical configuration and functionality of billing systems, ensuring accurate rate application, system integration, and data processing.
• Ensure timely acquisition and validation of metering and consumption data to support accurate and efficient billing cycles.
• Resolve escalated and complex billing issues, ensuring appropriate root cause analysis and corrective action.
• Lead and oversee all electricity settlement and reconciliation activities, ensuring accurate and timely settlement of energy and transmission costs with the Independent Electricity System Operator (IESO).
• Manage water and wastewater settlement and reconciliation processes with municipal partners, bulk suppliers, and service providers in accordance with service agreements and regulatory requirements.
• Investigate and resolve settlement discrepancies, working collaboratively with Finance, regulators, system operators, municipalities, and service providers.
• Ensure settlement data integrity by validating meter data, rate application, and system inputs used for both billing and settlement calculations.
• Support regulatory and market reporting obligations related to settlements, including documentation, data submissions, and audits.
• Develop, maintain, and continuously improve settlement procedures, controls, and documentation to ensure compliance, efficiency, and alignment with industry rules and best practices.
• Review and validate settlement statements, invoices, and variances to ensure accuracy.
• Support regulatory reporting and data submissions related to billing and settlements.
• Support regulatory applications and filings (e.g., IRM, rebasing, and variance account disposition) by providing settlement data, analysis, and subject matter expertise.
• Create and maintain database queries and reports to support billing accuracy, settlements analysis, and performance monitoring.
• Identify opportunities to improve billing and settlement efficiency, automation, controls, and data quality; lead or support implementation of these changes.
• Ensure effective use and continuous improvement of CIS, metering, and billing-related applications.
• Stay current with utility industry changes, including regulatory updates, and assess billing and settlement impacts.
• Lead system enhancements, upgrades, and implementations related to billing and settlements.
• Lead, coach, and develop direct reports.
• Manage staff performance, scheduling, workload distribution, and training to meet billing and settlement timelines and quality standards.
• Foster a positive, respectful, and compliant work environment consistent with collective agreements and corporate policies.
• Establish team performance metrics and monitor key performance indicators aligned with organizational objectives.
• Work closely with Customer Service to support a smooth handoff of billing-related inquiries, escalations, and corrections, while maintaining clear role separation.
• Collaborate with Finance and Regulatory on revenue reconciliation, settlement reporting, and audit support.
• Liaise with internal departments, external vendors, municipalities, regulators, and industry partners as required on billing and settlement matters.
• Provide billing and settlement expertise to internal projects, system upgrades, and new service implementations.
• Develop and manage departmental budgets, including forecasting, cost monitoring, and variance analysis.
• Collaborate with Finance to support revenue forecasting, reporting, and financial planning activities.
• Monitor financial impacts of billing and settlement activities and recommend improvements to enhance revenue assurance.
• Ensure billing and settlement activities comply with applicable legislation, regulatory requirements, privacy legislation, and internal controls.
• Identify and mitigate risks related to billing accuracy, settlement processes, and regulatory compliance through strong internal controls and monitoring.
• Support internal and external audits by providing accurate billing and settlement data and documentation.
• Perform duties in accordance with InnPower’s Health and Safety policies, procedures, and applicable legislation.
• Perform other related duties as assigned.

Billing & Settlements Manager

Compliance

• Develop and lead regulatory strategy and positioning while ensuring compliance with provincial and federal regulations.
• Monitor regulatory changes, prepare and submit reports to regulatory bodies like the Ontario Energy Board.
• Collaborate with various internal teams to develop strategies that align operational practices with regulatory requirements.
• Advocate and influence regulatory bodies (e.g., OEB) to support organizational positions.
• Ensure organization adheres to provincial and federal regulations.
• Develop and update internal policies and procedures to align with regulatory requirements and industry standards.
• Oversee regulatory financial accounts and processes to ensure accuracy and compliance.
• Manage responses to compliance breaches or regulatory inquiries, including investigating incidents and implementing corrective actions.
• Deliver regulatory reports, presentations, and recommendations to the executive team.

Regulatory Affairs Manager

Operations

• Responsible for overall leadership, planning, and management of field operations related to the electrical distribution system.
• Ensure safe, reliable, and efficient construction, operation, and maintenance of electrical infrastructure.
• Provide strategic and operational leadership to the Operations Supervisor and field crews.
• Ensure compliance with legislation, utility standards, and corporate policies.
• Lead during outage restoration and system emergencies.

Billing & Settlements Manager

Regulatory Affairs Manager

Operations Manager