Inner Circle Autism Network

Bilingual

• Coordinate all stages of the client intake process from initial inquiry through admission, ensuring timely communication, accurate documentation, and resolution to barriers.
• Manage an active and dynamic caseload of prospective clients and ensure timely progression through all stages of the intake process.
• Responsible for receiving initial service inquiries and communicating through a variety of channels including phone, text, email, fax, and web-based patient management and CRM systems.
• Communicate and coordinate with key internal and external stakeholders to facilitate successful client admissions and census growth including Inner Circle Autism Network clinical and operational staff and external physicians, case managers, therapists, guardians, and funding source representatives.
• Identify and address barriers to admission with families, funding sources, providers, and internal stakeholders.
• Manage regular and timely communication with client guardians including initial intake calls, scheduling tours and assessments, and informing about intake status.
• Gather and document information about potential clients including demographics, funding sources, client needs, and required paperwork in accordance with local, state, federal, and ICAN policies.
• Educate clients and families on ABA services, programs, and the intake process and answer questions related to Inner Circle Autism Network.
• Maintain accurate and complete client records, documentation, and status updates across practice management, CRM, and other organizational systems.
• Verify client insurance benefits, communicate coverage with client guardians, and coordinate with internal billing teams to ensure insurance requirements for admission have been met.
• Provide exceptional customer service and support to clients throughout the intake process.
• Maintain strict confidentiality standards in accordance with federal HIPAA regulations, state privacy rules, and Inner Circle Autism Network privacy policies.
• Other job duties as assigned.

Bilingual Client Intake Specialist

Analyst

• Design and oversee individualized programs for children diagnosed with autism spectrum disorders, ages 2-10, in natural settings.
• Coordinate sessions to overlap with members of the direct care team to observe sessions and provide coaching and clinical support across settings.
• Review data and reports submitted by team and update individualized programs to ensure reflects child’s development and progress towards identified goals.
• Partner with the Treatment Director in conducting initial assessments.
• Produce progress reports and treatment plans, meeting requirements and submission timelines of regulatory agencies and funding sources.
• Plan and lead regular treatment updates with behavior technicians.
• Provide consistent formal and informal feedback to RBTs to ensure a high degree of treatment integrity.
• Provide parent training to facilitate the generalization of skills and maintenance during non-therapeutic opportunities.
• Collaborate with all other disciplines, client’s families, teachers, supervisors.

Bilingual Client Intake Specialist

Board Certified Behavior Analyst, BCBA