Inmac wstore

Technical Helpdesk Solutions Specialist

Inmac wstore

full-time

Posted on:

Location Type: Office

Location: Roissy-en-France • 🇫🇷 France

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Job Level

JuniorMid-Level

Tech Stack

AndroidAzureCloudiOSJamfMacOSServiceNow

About the role

  • Be the primary point of contact for technical support requests from our customers (external clients and employees).
  • Assist our clients in resolving their IT issues.
  • Provide support for our various service offerings (monitoring, ticketing, support, corrective actions, maintaining operational readiness).
  • Escalate tickets and open Microsoft cloud support tickets.
  • Analyze encountered technical issues.
  • Track incident progression and initiate corrective actions.
  • Communicate in English with our international teams to resolve higher-level tickets.
  • Mobile fleet management - multi-OS MDM management: Intune, Jamf, Knox, Android Zero-touch.
  • Supervision and automation tools for audio-visual systems, including updates and configuration.
  • Support and assist our Technical Service Center.
  • Ensure deployment procedures for our Technical Service Center are kept up to date.

Requirements

  • Higher education in IT (minimum Bac+2 / equivalent to an associate degree).
  • At least 2 years of successful experience in this field, or a self-taught profile with proven expertise.
  • Experience with ticketing tools (ServiceNow, Autotask, GLPI, etc.).
  • Operating systems: Windows 10 and 11, macOS.
  • Applications: Chrome, Edge, Firefox, Safari, FileZilla, Teams, Word, Excel.
  • Cloud: Office 365, Intune, Autopilot, Azure portal, Entra ID.
  • Telephony/mobile: iOS, Android, Intune, Knox.
  • ITIL awareness.
  • Certifications for covered solutions (Microsoft, MDM, audio-visual) are strongly appreciated.
  • You are autonomous, thorough, and organized.
  • You have good interpersonal skills, are an effective communicator, and a good listener.
  • You have strong analytical and synthesis skills to perform diagnostics.
  • You adapt easily to different environments.
  • You can communicate in written English at a minimum and ideally orally as well (technical English).
  • You are creative and innovative and proactively propose improvements.
  • Your curiosity, adaptability, and listening skills will allow you to integrate quickly and make the most of training provided within the company.
Benefits
  • Supplementary health insurance (mutuelle).
  • Profit-sharing / performance bonus (intéressement).
  • RTT days (additional paid time off).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportincident analysismobile device managementticketing toolsoperating systemscloud servicesaudio-visual systemsdiagnosticsITIL awarenesscorrective actions
Soft skills
autonomyorganizationinterpersonal skillscommunicationanalytical skillsadaptabilitycreativityinnovationlistening skillsproactive improvement
Certifications
Microsoft certificationMDM certificationaudio-visual certification