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Collections

• Ensure successful completion of transactions
• Manage written and telephone follow-ups for overdue accounts
• Send account statements
• Identify financial difficulties
• Manage and handle complex disputes
• Identify and recommend pre-litigation actions
• Collaborate with the sales team

Collections Specialist

• Assurer le cycle de recouvrement : effectuer les relances écrites et téléphoniques régulières auprès d'un portefeuille de clients (type Administration)
• Envoyer les relevés de compte clients
• Procéder au lettrage des comptes clients
• Obtenir une date et promesse de paiement
• Assurer le dépôt des factures sur le portail CHORUS
• Détecter, enregistrer et gérer les litiges
• Contrôler et valider les échéanciers
• Proposer les dossiers pour mise en précontentieux
• Participer à la décision de poursuites judiciaires
• Travailler en partenariat avec la force de vente

Gestionnaire recouvrement

Business Development Rep

• Contribute to the development and growth of DELL's business
• Help sales representatives qualify DELL projects
• Attend client meetings alongside field sales representatives
• Monitor lead-generation campaigns
• Ensure weekly follow-up on quotes and opportunities to be closed
• Consolidate sales results and prepare action plans

Business Development Manager

IT Support

• Be the primary point of contact for technical support requests from our customers (external clients and employees).
• Assist our clients in resolving their IT issues.
• Provide support for our various service offerings (monitoring, ticketing, support, corrective actions, maintaining operational readiness).
• Escalate tickets and open Microsoft cloud support tickets.
• Analyze encountered technical issues.
• Track incident progression and initiate corrective actions.
• Communicate in English with our international teams to resolve higher-level tickets.
• Mobile fleet management - multi-OS MDM management: Intune, Jamf, Knox, Android Zero-touch.
• Supervision and automation tools for audio-visual systems, including updates and configuration.
• Support and assist our Technical Service Center.
• Ensure deployment procedures for our Technical Service Center are kept up to date.

Technical Helpdesk Solutions Specialist

Procurement

• Ensure purchase orders are placed with suppliers:
• Ensure all sales orders have a product allocated or are in the process of being procured,
• Ensure all purchase orders are acknowledged and processed by suppliers,
• Maintain sufficient follow-up to obtain order acknowledgements and record this information in the system for all teams,
• Handle discrepancies and rejected orders, proactively seeking root-cause resolution,
• Ensure delivery lead-time information is communicated,
• Analyze orders daily:
• Purchase orders not yet received in order to reallocate or expedite as required and to ensure the customer is delivered according to commitments and informed of any delay,
• Handle commercial requests for reallocation or rescheduling efficiently and promptly.

Collections Specialist

Gestionnaire recouvrement

Business Development Manager

Technical Helpdesk Solutions Specialist

Supply Chain Coordinator – Fixed-term Contract