Bilingual Patient Access Coordinator
Hanger, Inc.
Bilingual Contact Center Representative
Inizio Engage
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Represent clients on a variety of projects via inbound/outbound telecommunication with consumers and providers as well as pull through coaching of a team of Welcome Specialists. Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases. Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. Possess effective organizational skills, including working with multiple projects simultaneously. Adhere to all company policies and Standard Operating Procedures. Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Requirements
- Must be fluent in Spanish (Written/Oral) Required High School Diploma, or equivalent work-related experience required. Excellent verbal, written and listening communication skills. Competency with a computer keyboard and mouse. Pleasant telephone manner. Agents are expected to consistently maintain the ability to join frequent meetings and calls without disruption and actively participate. Must have a designated separate home office space that is quiet and away from distractions.
