Provisional Licensed Professional Counselor, PLPC
HCO Behavioral Health Services
Bilingual Patient Access Coordinator
Hanger, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities.
- Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
- Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
- Ensure the privacy and security of protected health information per HIPAA rules.
- Assist with patient follow-up as directed.
- Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
- Enter patient demographics and insurance verifications as appropriate.
- Efficiently manage multiple phone lines.
- Record written documentation that is clear, concise, and accurate.
- File all patient charts and other documentation, following established guidelines.
- Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
- Perform other duties or special projects as assigned.
Requirements
- High school diploma or equivalent combination of education and experience required.
- Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process.
- Less than one year of customer service, administrative or related experience required.
- Experience in a receptionist position or experience with medical front office procedures preferred.
- Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal, oral (including telephone) and written communication skills.
- Ability to key 30 words per minute with accuracy required.
- Ability to work with handicapped individuals.
- Understanding of Alpha filing system.
- Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
- Ability to use a computer, including Windows-based software and e-mail.
- Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
