Ingram Micro

Customer Support Representative

Ingram Micro

full-time

Posted on:

Location Type: Hybrid

Location: Milton Keynes • United Kingdom

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Tech Stack

AzureCloud

About the role

  • Manage inbound technical service requests via phone, email, and live chat.
  • Log all issues, steps, and updates accurately within internal systems.
  • Diagnose root causes—whether software defects, misconfigurations, content issues, or user-related problems.
  • Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on Microsoft 365 and Microsoft Azure.
  • Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.
  • Understand partner business objectives and apply technical expertise to drive successful outcomes.
  • Contribute to improving service desk processes, documentation, and workflows.
  • Champion exceptional customer experiences in every interaction.

Requirements

  • Excellent verbal and written communication skills in English
  • Strong analytical and problem-solving abilities
  • Knowledge of Microsoft 365 and/or Microsoft Azure (an advantage)
  • Experience with Zendesk (an advantage)
  • Proven ability to troubleshoot and debug SaaS cloud solutions
  • Ability to prioritize effectively and manage expectations in a fast-paced environment
  • Comfort working through ambiguity and adapting quickly to change
  • Passion for delivering outstanding service and driving customer success
Benefits
  • Global learning opportunities
  • Meaningful career development
  • Exposure to cutting-edge cloud technologies
  • Inclusive, diverse community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdebuggingSaaScloud solutionsMicrosoft 365Microsoft AzureZendeskdiagnosing root causesservice desk processesworkflow improvement
Soft Skills
verbal communicationwritten communicationanalytical skillsproblem-solvingprioritizationexpectation managementadaptabilitycustomer servicecollaborationcustomer success