Ingram Micro

Regional Support Operations Manager

Ingram Micro

full-time

Posted on:

Location Type: Hybrid

Location: Milton Keynes • United Kingdom

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Tech Stack

ServiceNow

About the role

  • The Regional Support Operations Manager is accountable for platform performance and customer support operations across a designated region, while maintaining a global mindset and alignment with enterprise-wide standards.
  • This role oversees the regional Elite partner program, ensures high-touch, proactive service for strategic customers, and drives operational excellence.
  • The position also owns platform strategy and execution across multiple platforms (X4A, X4C, XI, X4V), serving as a critical bridge between regional execution, global strategy, Product, and Engineering teams.
  • Partner closely with Product and Engineering to drive platform improvements, resolve systemic issues, and enhance usability and performance within and across the regions.
  • Develop and communicate platform strategy recommendations, ensuring alignment with long-term business goals.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • 3+ years in a global senior leadership role.
  • Proven experience managing cross-functional technical teams, vendor partners, and enterprise application support.
  • Experience with service desk platforms (e.g., Zendesk, ServiceNow, Jira Service Management).
  • Strong understanding of platform strategy, AI-driven support models, and self-service technologies.
  • Excellent communication, analytical, and stakeholder management skills.
  • Excellent presentation skills.
Benefits
  • Opportunities to grow
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
platform strategyAI-driven support modelsself-service technologiesenterprise application supportcross-functional team management
Soft skills
communicationanalytical skillsstakeholder managementpresentation skills
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems