Customer Experience Representative
Ingram Micro
full-time
Posted on:
Location Type: Hybrid
Location: New York, South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $47,300 - $75,700 per year
Job Level
JuniorMid-Level
About the role
- Drive insights and actions for reseller partners and vendors
- Identify opportunities to increase usage of the Xvantage platform
- Develop a comprehensive understanding of products and services
- Stay updated with industry trends, technological advancements, and competitive offerings
- Conduct training sessions to ensure understanding of category solutions
- Collaborate with the sales team to identify customer needs and recommend solutions
- Proactively engage with customers to understand their challenges and goals
- Work close with key vendors to stay informed about product updates
Requirements
- Typically requires a four-year college degree or equivalent experience
- 2 years functional experience in a sales or solutions role within the technology industry
- Good communication and presentation skills
- Self-motivated with a strong sense of ownership and accountability
- Customer-centric mindset with a passion for delivering exceptional service
- Ability to collaborate with cross-functional teams and vendors
- Adaptability to work in a fast-paced, dynamic environment
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillspresentation skillsself-motivatedownershipaccountabilitycustomer-centric mindsetcollaborationadaptability
Certifications
four-year college degree