Director, Solution Engineering
InfoSum
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Lead and mentor the Solutions Engineering team, fostering a culture of technical excellence and customer-centric problem-solving.
- Partner closely with the Customer Success and Sales teams to understand client needs and provide technical solutions that drive adoption and value.
- Act as a strategic advisor to customers, guiding them on best practices for data collaboration, identity resolution, and platform integration.
- Oversee the implementation of InfoSum’s technology for new clients, ensuring seamless onboarding and integration with existing data ecosystems.
- Collaborate with Product and Engineering teams to relay customer feedback and influence product development priorities.
- Develop and refine technical documentation, best practices, and training materials to support customer onboarding and ongoing education.
- Ensure the team proactively identifies opportunities to expand usage, optimize performance, and drive long-term customer success.
- Support pre-sales activities, providing technical expertise during client engagements and helping to articulate the value of InfoSum’s platform.
- Manage technical escalations, troubleshooting complex challenges, and coordinating with internal teams to deliver resolutions.
- Drive continuous improvement within the Solutions Engineering function, refining processes to enhance efficiency and customer impact.
Requirements
- 10+ years of experience in solutions engineering, technical consulting, or a related field within the ad-tech, mar-tech, or data technology space.
- Strong understanding of data collaboration, identity resolution, and the digital advertising ecosystem.
- Experience working with cloud-based technologies, APIs, and data platforms.
- Proven ability to lead and mentor a technical team, fostering growth and development.
- Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and drive solutions.
- Strong customer-facing communication skills, with the ability to translate technical concepts into business value for diverse audiences.
- Experience managing technical relationships with enterprise clients and navigating complex integrations.
- Ability to work cross-functionally with Product, Engineering, and Sales teams to drive customer success.
- Knowledge of data privacy regulations (GDPR, CCPA) and their impact on data collaboration.
- Familiarity with tools such as SQL, Python, or other data processing technologies is a plus.
Benefits
- A competitive salary based on your experience and ability to perform in role
- 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days
- Private medical insurance
- Life assurance - 4x your base salary
- Fantastic corporate discounts and mental wellbeing support, including a top of line EAP.
- Salary sacrifice schemes
- Enhanced Maternity, Adoption & Share Parental Leave
- We also reward our teams with monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solutions engineeringtechnical consultingdata collaborationidentity resolutioncloud-based technologiesAPIsdata platformsSQLPythondata processing technologies
Soft Skills
leadershipmentoringproblem-solvingcustomer-facing communicationcross-functional collaborationtroubleshootingtechnical documentationcustomer-centric problem-solvingstrategic advisingcontinuous improvement