Informed Solutions

IT Operations Lead

Informed Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Altrincham • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

AzureCloudFirewalls

About the role

  • Team leadership, coaching, mentoring, and line management.
  • Internal stakeholder engagement and management up to Director level.
  • Managing day-to-day planning and delivery of IT services to defined SLAs and KPIs.
  • Managing compliance to ITIL, ISO 9001/27001, and Cyber Essentials+ standards.
  • Management reporting.
  • Supplier selection, relationship, and performance management.
  • Planning and governing the delivery of IT change projects and initiatives.

Requirements

  • Experience leading, developing, and line managing IT teams of 5-10 people.
  • Experience of proactively collaborating with and managing business stakeholders to identify needs, resolve issues, and manage change, up to Director level.
  • Experience leading, managing, and reporting on IT service delivery spanning Service Desk, incident management, problem management, and continual improvement to defined SLAs and KPIs.
  • Experience collaborating with IT Architects and Engineers to shape and influence IT and technology roadmap in line with broader business plans.
  • Experience planning and governing the delivery of IT change projects and initiatives on time and to budget, effectively managing risks, assumptions, and dependencies.
  • Practical experience and knowledge of complying with ITIL, ISO 9001/27001, and Cyber Essentials Plus policies and standards.
  • Experience in identifying, selecting, onboarding, and performance managing suppliers and subcontractors.
  • Excellent work planning, prioritisation, time management, and attention to detail.
  • Punctuality, reliability, and a clear commitment to your role.
  • Experience managing and scaling IT services for professional services firms.
  • Experience of Microsoft Azure cloud-based IT services.
  • Experience of network technologies (firewalls, VPNs, Wi-Fi etc).
  • Experience of managing third-party cloud services (e.g. Jira, Confluence etc).
Benefits
  • InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
  • Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
  • Hybrid working*
  • Private Health Care Cover*
  • Generous life assurance cover*
  • Gym Membership*
  • Monthly office lunch
  • Onsite massage sessions
  • 25 paid working days holiday per year plus bank holidays*
  • Sabbatical Leave Scheme*
  • Enhanced Maternity Leave and Pay*
  • Enhanced Paternity Leave and Pay*
  • Company Pension Contribution
  • Profit Share Scheme
  • Payment of professional subscriptions
  • Generous referral scheme with no limits on the number of referrals
  • *Qualifying period applies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT service deliveryincident managementproblem managementIT change managementrisk managementcomplianceITILISO 9001ISO 27001Cyber Essentials Plus
Soft Skills
team leadershipcoachingmentoringstakeholder engagementplanningprioritisationtime managementattention to detailreliabilitycommitment