InformData

Affiliate Manager

• Serve as the primary point of contact for inbound client inquiries through phone, email, and ticketing systems
• Answer and resolve inbound calls while providing accurate information and a positive client experience
• Monitor and manage the Core/ISA ticket queue and resolve tickets within SLAs and documented workflows
• Provide updates on order status, results, turnaround times, and service-related inquiries
• Complete daily status reports, pending lists, and other operational tasks
• Coordinate with Vendor Relations, investigators, and internal teams on outstanding work orders
• Document client interactions, updates, discrepancies, and resolutions in systems of record
• Monitor pending searches and proactively communicate progress, delays, or required actions
• Support client-specific requests within established guidelines and company standards
• Troubleshoot and resolve routine client concerns and escalate complex or sensitive issues
• Partner with Operations and cross-functional teams to ensure accurate service delivery
• Maintain quality standards, follow documented processes, and support continuous improvement initiatives

Core ISA Account Client Experience Partner

Researcher

• Build and maintain positive working relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
• Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
• Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Support the ordering and completion of court copy requests.
• Conduct searches in surrounding areas or through online research when assigned.

Criminal Field Researcher

Account Executive

• Serve as the primary point of contact and accountability for a defined portfolio of Core client accounts and their revenue.
• Partner closely with the Customer Success Manager to deliver a best-in-class client experience.
• Own the full account lifecycle from onboarding to renewal, including quarterly reviews, check-ins, and annual planning, optimizing all touchpoints to maximize revenue retention and expansion.
• Develop and execute client-specific strategies focused on retention, expansion, and customer satisfaction.
• Proactively identify upsell, cross-sell, and renewal opportunities in partnership with Product and Sales teams.
• Continuously monitor account trends, usage patterns, and service needs to inform strategic proposals.
• Own renewal conversations and support pricing or contract modifications as needed.
• Analyze account performance to detect early signs of churn risk or declining engagement.
• Collaborate closely with CSMs, Product, and Operations to deliver seamless client experiences.