Core ISA Account Client Experience Partner

InformData

InformData client experience partner supporting high-volume background-screening inquiries through phone, email, and ticketing systems. Resolving requests, tracking searches, and coordinating work orders remotely.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing client inquiries and operational tasks. Proficient in problem-solving and maintaining quality standards to ensure exceptional client service delivery.

Highest-signal resume keywords

Client Inquiries ManagementProblem-Solving AbilitiesTime Management SkillsOrganizational SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer ProficiencyWord ProcessingTicketing SystemsOrder Status UpdatesOperational Task Completion

Soft Skills

Oral CommunicationWritten CommunicationAttention to DetailCritical ThinkingAbility to Work Independently

Tools & Technologies

Internet Research ToolsRelevant Software Applications

Industry Keywords

Client ExperienceService DeliveryContinuous ImprovementSLA ManagementVendor Relations

About the role

Key responsibilities & impact

Serve as the primary point of contact for inbound client inquiries through phone, email, and ticketing systems
Answer and resolve inbound calls while providing accurate information and a positive client experience
Monitor and manage the Core/ISA ticket queue and resolve tickets within SLAs and documented workflows
Provide updates on order status, results, turnaround times, and service-related inquiries
Complete daily status reports, pending lists, and other operational tasks
Coordinate with Vendor Relations, investigators, and internal teams on outstanding work orders
Document client interactions, updates, discrepancies, and resolutions in systems of record
Monitor pending searches and proactively communicate progress, delays, or required actions
Support client-specific requests within established guidelines and company standards
Troubleshoot and resolve routine client concerns and escalate complex or sensitive issues
Partner with Operations and cross-functional teams to ensure accurate service delivery
Maintain quality standards, follow documented processes, and support continuous improvement initiatives

Requirements

What you’ll need

Strong oral and written communication skills
Ability to work independently with excellent time management skills
Proven problem-solving and critical thinking abilities
Ability to manage multiple tasks simultaneously and effectively
Exceptional organizational skills and attention to detail
Proficiency in computer skills, including word processing, relevant software applications, and internet research tools
Successful completion of all required position-related training
At least 1 year of prior customer service experience preferred
Ability to comprehend and follow work instructions in a fast-paced, team environment
Currently authorized to work in the United States without employer sponsorship, now or in the future
Ability to work indoors at a desk for extended periods
Availability to work overtime on occasion

Benefits

Comp & perks

Fully remote work arrangement
Potential overtime on occasion to meet company objectives
Required training related to the position