Information Factory

IT Support

• 1st Level User- & Applikationssupport (Steuerumfeld).
• Bearbeitung von telefonischen und E-Mail-Kundenanfragen.
• Registrierung, Klassifikation und Dokumentation von Incident-Fällen.
• Weiterleitung der Störungsmeldungen an den 2nd-Level-Support, wenn eigenständige Lösung nicht möglich ist.
• Während der vereinbarten Einsatzzeiten (Blockzeiten) ist die telefonische Erreichbarkeit und Reaktionszeit gewährleistet.

Supporter, Helpdesk Agent – Italienischkenntnisse

• 1st-level user and application support (tax environment).
• Handling customer inquiries by phone and email.
• Logging, classification and documentation of incident cases.
• Escalating incidents to 2nd-level support when an independent solution is not possible.
• During the agreed assignment hours (block times), phone availability and response times must be ensured.

Helpdesk Agent, Italian

• 1st-level user and application support (tax software).
• Handling customer inquiries by phone and email.
• Recording, classifying and documenting incident cases.
• Escalating incidents to 2nd-level support when they cannot be resolved independently.
• Ensuring phone availability and response times during the agreed working blocks (on-duty periods).

Supporter, Helpdesk Agent – Italienischkenntnisse

Helpdesk Agent, Italian

Supporter, Helpdesk Agent – Italian