Information Factory

Supporter, Helpdesk Agent – Italian

Information Factory

part-time

Posted on:

Location Type: Remote

Location: Italy

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About the role

  • 1st-level user and application support (tax software).
  • Handling customer inquiries by phone and email.
  • Recording, classifying and documenting incident cases.
  • Escalating incidents to 2nd-level support when they cannot be resolved independently.
  • Ensuring phone availability and response times during the agreed working blocks (on-duty periods).

Requirements

  • Service-oriented, friendly, and confident personality with an affinity for IT.
  • Experience as a helpdesk agent is an advantage.
  • Excellent Italian language skills (spoken and written).
  • (Swiss) German language skills are a plus.
  • A quiet workspace and reliable high-speed internet connection are required.
Benefits
  • Work from home.
  • Flexible working hours.
  • Part-time: Can be combined with other professional, academic, or personal commitments.
  • Attractive compensation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user supportapplication supportincident managementcustomer inquiry handlingtax software
Soft Skills
service-orientedfriendly personalityconfident personalityaffinity for ITexcellent communication