Information Factory

Helpdesk Agent, Italian

Information Factory

part-time

Posted on:

Location Type: Remote

Location: Italy

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About the role

  • 1st-level user and application support (tax environment).
  • Handling customer inquiries by phone and email.
  • Logging, classification and documentation of incident cases.
  • Escalating incidents to 2nd-level support when an independent solution is not possible.
  • During the agreed assignment hours (block times), phone availability and response times must be ensured.

Requirements

  • Service-oriented, friendly, and confident personality with an affinity for IT.
  • Experience as a helpdesk agent is an advantage.
  • Excellent Italian skills (spoken and written).
  • (Swiss) German skills are an advantage.
  • A quiet working environment and a fast internet connection must be guaranteed.
Benefits
  • Work from home.
  • Flexible working hours.
  • Part-time: can be combined with other professional, academic, or private commitments.
  • Attractive remuneration.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
service-orientedfriendly personalityconfident personalityaffinity for ITexcellent communication skills