Infobip

Collections

• As a Collections Junior Specialist at Infobip, you will be in the Order to Cash part of the team, which handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams.
• Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
• Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
• Actively maintaining customer base of minimum 300 C/B Segment Customer
• In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
• Actively managing doubtful debt and write-offs, and LPC Calculations
• Management of Customer Collections Master Data In Salesforce
• Accurate tagging of customers and invoicing in Tesorio (Collections Tool).
• Internal Stakeholder Management
• Internal/External escalations
• Dispute Management

Junior Collections Specialist

Account Executive

• Build pipeline from scratch (hunter) and convert opportunities into clients
• Upsell, cross-sell, and grow existing client base (farmer)
• Manage a portfolio of enterprise accounts with a focus on Fortune 500 clients
• Develop and maintain relationships with key players and stakeholders
• Understand Infobip solutions and recommend appropriate products to meet client needs
• Conduct deep discovery to identify use cases and craft value propositions
• Present products, negotiate pricing, and handle objections
• Keep up to date with industry trends and competition
• Collaborate with internal teams to execute go-to-market plans and support customer success
• Consistently meet or exceed quota and grow client numbers by maintaining a healthy pipeline

Key Account Executive

Customer Success Manager

• Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position against competitors).
• Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
• Organize and orchestrate cross functional resources (inside and outside Squads) to fulfill customer requirements, and proactively engage and help customer achieve business success.
• Be the voice of customer back to our Product SaaS organization, communicate trending customer feedback and ideas.
• Drive customer participation and attendance in business related events/webinars or other promotive activities (case study, testimonials, ROCCO, product discovery, events). Infobip policy updates.
• Together with the Customer, define SaaS adoption plan for the first 90 days with Infobip.
• Analyze customer data (package purchased vs. utilized, Portal user behavior) to improve customer experience and increase SaaS feature utilization.
• Help drive faster return on investment on Infobip SaaS solutions for customer (decrease time-to-value).
• Onboard additional users and business units by holding SaaS product demonstrations for customers.
• Own and create success plans for Infobip SaaS customers after the first 90 days.
• Monitor and proactively resolve SaaS health risks of assigned accounts (risk mitigation plan).
• Maintain high customer satisfaction and ensure that customers act as Infobip advocates.
• In partnership with internal cross-functional teams (inside and outside Squads), leverage relationship with the customer to identify and acquire SaaS cross-sell opportunities.
• Assist the Customer Growth Executive while driving SaaS cross-sell opportunities with existing pure CPaaS customers’ base.
• Participate in SaaS product feature updates and product demonstrations post purchase.
• Ensure high SaaS renewal rate.
• Ensure that quarterly retention, usage, adoption and CSQL (Customer Success Qualified Leads) KPIs are met for assigned client base.
• Together with Customer Growth Executive, compile the relevant information to conduct customer business reviews.
• Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders.
• Participate in global customer success community through knowledge sharing and cross-regional transfer of successful practices.
• Work hand in hand with the Customer Growth Executive and Product Sales Expert in ensuring the defined goals.
• Have an excellent knowledge of Infobip products, platform, and market.
• Have an excellent knowledge of client`s use cases
• Have an excellent overview of business, competition, and latest industry trends.
• Always be up to date with the overview of business, competition, and latest industry trends.

Customer Success Executive, French Speaker

Attorney

• Support business with contract support
• Cooperate with internal and external stakeholders
• Support contract negotiations in multijurisdictional environment
• Deal with external advisors regarding contract law matters
• Understand internal policies and reflect them in contracts/negotiation process
• Advise on legal risks and manage risks proactively
• Research and evaluate risk factors in foreign jurisdictions
• Understand company products and contractual legal risks
• Monitor legal and regulatory developments (export controls, sanctions, anti-bribery)
• Detect compliance risks and advise on non-compliance, support third party risk management
• Test compliance procedures, define remediation and monitor improvements
• Support internal stakeholders on various compliance topics

Legal Associate

• Responsible for training and recruiting new partners
• Help customers through the sales & implementation process
• Stay up to date on all product releases and tech space environment
• Expected to hit monthly quotas and maintain pipeline/sales funnel in Salesforce
• Build agent & subagent relationships and manage channel sales activities
• Work with Telco industry customers and Technology Solution Brokerages (TSBs)

Junior Collections Specialist

Key Account Executive

Customer Success Executive, French Speaker

Legal Associate

National Channel Account Executive